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Job Description
We are looking for a ServiceNow ITSM Business Process Consultant to interact daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.
What You'll Do
Conduct thorough service desk assessments, identifying areas for improvement and providing actionable insights
Utilize your deep understanding of ITIL principles to optimize IT service management processes
Collaborate with IT teams to implement best practices and streamline service delivery
Develop and maintain documentation related to ITSM processes and procedures, including: Incident Management, Problem Management, Change Management and Knowledge Management
Provide training and support to IT staff on ITIL concepts and the application of ITSM tools, with a preferred focus on ServiceNow
Engage with stakeholders to understand business needs and align ITSM initiatives with organizational goals
Lead continuous improvement efforts to enhance efficiency and effectiveness within the ITSM framework
Implement ITSM solutions, with a preference for ServiceNow, to automate and improve service desk operations
What You'll Need
Required:
Minimum of 8 years of experience in IT service management or a related field
ITIL Foundation Certification (ITIL v3 or ITIL4) is required
Hands-on experience with ITSM tools
Strong analytical and problem-solving skills, with the ability to conduct detailed service desk assessments
Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
Proven track record of implementing ITIL principles and driving process improvement initiatives, especially for Incident, Change, Problem and Knowledge Management areas
Self-motivated and able to work independently in a fully remote environment
Preferred:
Bachelor's degree in Information Technology, Business Administration, or a related field is preferred
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Education:
Bachelors Degree
Additional client information: #J-18808-Ljbffr
We are looking for a ServiceNow ITSM Business Process Consultant to interact daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.
What You'll Do
Conduct thorough service desk assessments, identifying areas for improvement and providing actionable insights
Utilize your deep understanding of ITIL principles to optimize IT service management processes
Collaborate with IT teams to implement best practices and streamline service delivery
Develop and maintain documentation related to ITSM processes and procedures, including: Incident Management, Problem Management, Change Management and Knowledge Management
Provide training and support to IT staff on ITIL concepts and the application of ITSM tools, with a preferred focus on ServiceNow
Engage with stakeholders to understand business needs and align ITSM initiatives with organizational goals
Lead continuous improvement efforts to enhance efficiency and effectiveness within the ITSM framework
Implement ITSM solutions, with a preference for ServiceNow, to automate and improve service desk operations
What You'll Need
Required:
Minimum of 8 years of experience in IT service management or a related field
ITIL Foundation Certification (ITIL v3 or ITIL4) is required
Hands-on experience with ITSM tools
Strong analytical and problem-solving skills, with the ability to conduct detailed service desk assessments
Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
Proven track record of implementing ITIL principles and driving process improvement initiatives, especially for Incident, Change, Problem and Knowledge Management areas
Self-motivated and able to work independently in a fully remote environment
Preferred:
Bachelor's degree in Information Technology, Business Administration, or a related field is preferred
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Education:
Bachelors Degree
Additional client information: #J-18808-Ljbffr