Administrative/Therapy

We are looking for a Medical Administrative Assistant to accelerate the growth of our practice. The position has the opportunity for professional growth as we hope for this individual to advance within our organization.

Location: Temporarily Remote

Type: Part-time Contract with opportunity for employment 

The Medical Administrative Assistant will be the primary growth engine for our growing team with the following responsibilities.

Primary Responsibilities

• Psychiatric Intakes & Clinical Assisting o Assessing PHQ-9 and GAD-7 screenings with new and existing clients over the phone. Triaging Psychiatric and Therapy teams appropriately for inbound referrals
• Client Relationship Management  Schedule Clients with provider. Sending documentation to patients to sign, fax over notes or letters written by the doctor. Daily Reminders- Sending appointment reminders to each patient scheduled with copay amount that will be collected and link to appointment 
• Clinician Relationship Management Prior Authorization requests Initiating requests, submission of clinical notes, checking updating status. Release of information handling.
•  Billing Management Verification of patient and payment before processing. Emailing receipts to all patients. Authorize copayments collect as they come in and send out receipts. Verifying the patients insurance is in-network. Download and migrate data to EHRs
• Medication Management  Order labs for patients as needed. Pharmacy Due Diligence - Active patient & clinician verification. Refill Request Verification, note compliance and follow up with clinician
• Insurance Management First point of contact when answering insurance-related questions. Discuss self-pay rates as requested. Verifying the patients insurance is in-network. Download and migrate data to EHRs
• Social Media Manager Manages social media accounts such as Facebook and Instagram daily.

Required Qualifications:

• Able to work independently and provide proactive strategy about department direction
• Process driven, detail oriented and highly organized
• Exemplary written and verbal communication
• Ability to maintain complete confidentiality in handling sensitive PHI
• Ability to work from home

Preferred Qualifications:

• Proficiency in Microsoft Office, particularly Excel and Word, and also shared Google workspace apps (google docs, sheets, etc..)
• Values alignment with our mission: expanding treatment access for those who need it most
• Enthusiasm and ability to take direction/constructive criticism at our practice
• Individuals seeking an opportunity to advance their careers
• Team players who can multi-task and have excellent communication skills