Central Services Representative

JOB REQUIREMENTS: Position Description: Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin. As an Central Services Representative, you will answer the main, advertised numbers for the Froedtert & Medical College Clinics. Assist patients with general information and provide customer service using knowledge of the entire clinical enterprise and a variety of resources, policies and procedures. Serve as a liaison between outside individuals (i.e. referring physicians and patients) and Froedtert & Medical College of Wisconsin faculty and staff in responding to requests for services and information for the entire enterprise. In addition to providing information and directing calls for the Froedtert & Medical College Enterprise, also schedule and register patients directly for over 100 physicians in seven or more specialties and all clinical enterprise locations for such specialties. Help patients schedule with the right physician at a time and location most convenient for them and complete full registration and insurance coverage set up to ensure proper payment for services rendered. Responsibilities: Triage all calls to determine caller needs and provides excellent customer service in doing whatever possible to meet their needs. Responds to inquiries and/or routes calls or messages to appropriate individual or area. Receives and dispatches messages and information for the entire enterprise, as the numbers answered are widely advertised to the public. Schedules, cancels and reschedules appointments via phone for multiple specialties and locations including providing directions, instructions and other information regarding appointments. Encourages patients to sign up for MyChart and the Froedtert & MCW App to help manage their healthcare electronically and steps them through the process to get activated on these online tools. Completes full registration including setting up insurance coverage for new patients and verification of registration and coverage information for established patients. Runs electronic eligibility to verify coverage information and ensures the insurance is accepted by our physician groups. Completes MSP questionnaires with Medicare patients. Works through referral queues, faxes, email, and other correspondence following detailed guidelines to schedule patient appointments, create referrals, track completion and communicate back to referring physicians if unable to schedule. If patient\'s insurance is not in our network, refers patients to community clinics or to physicians within their... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BFEEA84C71FC4113 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.