.. channels (e.g. phone, email, chat, fax, etc.); Provide accurate information and expertly guide people to achieve their task or goal; Address customer issues, troubleshoot, and follow-through to ensure full resolution; Create and maintain accurate and detailed records of customer interactions, handling .. read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $30 per hour / Health, dental, and vision / PTO / 401k / Technology allowance - As a Support Associate you'll: Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner; Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve; Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes...Hiring Fast >>
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