Managing Director, IT Operations

Company: TBC Corporation With $5 billion in revenue and 3,800+ employees in the U.S., Mexico, and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada, and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida. Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do: Integrity: We act honestly because nothing is more important than our reputation. Teamwork: We are better together. People-Focused: We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out. Accountability: We own our actions and decisions; we do what we say we are going to do. Leave Everything Better: We innovate to improve everything we touch, and we take actions now to protect the future. Description The Managing Director of IT Operations will serve as a key leader within the Office of the CTO (OCTO), reporting directly to the Chief Technology Officer (CTO). This role is designed to ensure that the IT organization operates with maximum efficiency and effectiveness, aligning closely with the strategic goals of TBC Corporation. As a critical enabler of IT governance, this role facilitates the seamless integration of IT operations with business objectives, enabling the CTO to focus on high-impact initiatives and executive leadership. The Managing Director will oversee several critical functions within the IT organization, including Change Management and Governance, Performance & Financial Management, Workforce Strategy, Communications & Knowledge Management, Project & Portfolio Management, and Process Augmentation and Automation. This role is instrumental in ensuring that IT operations are streamlined, transparent, and agile, supporting both immediate business needs and long-term strategic goals. Job Responsibilities Lead the development and implementation of robust IT governance processes that ensure repeatability, accountability, and consistency across the organization. Drive change management initiatives that align IT capabilities with evolving business needs. Oversee IT financial planning, budgeting, and performance management processes. Ensure that the IT organization operates within budget while delivering maximum value to the business. Develop metrics and KPIs to track and optimize IT performance. Partner with HR to develop and implement workforce strategies that align with TBC’s IT objectives. This includes talent acquisition, development, and retention, with a focus on building a high-performing IT team capable of driving innovation and operational excellence. Additional Job Responsibilities Develop and execute a comprehensive communication strategy that ensures transparency and consistent messaging across the IT organization. Oversee knowledge management initiatives that promote information sharing and continuous learning within the IT team. Lead the strategic oversight of IT projects and portfolios, ensuring that initiatives are aligned with business objectives and are delivered on time and within budget. Provide guidance and support to project managers and ensure adherence to best practices in project management. Drive the identification, design, and implementation of process improvement and automation initiatives. Leverage digital technologies to enhance operational efficiency and support the organization's transformation goals. Qualifications Bachelor’s or Master’s degree in Business, Information Technology, or a related field. Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role. Proven track record in managing large-scale IT operations and driving organizational change. Strong financial acumen with experience in IT budgeting and performance management. Demonstrated experience in workforce strategy, including talent acquisition and development. Excellent communication skills, with the ability to influence and collaborate across all levels of the organization. Expertise in project and portfolio management, with a deep understanding of IT governance and change management processes. Experience in process improvement and automation, with a focus on leveraging digital technologies. Ability to work in a fast-paced environment, managing multiple priorities and stakeholders. TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role: Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Cultivates Innovation: Creating new and better ways for the organization to be successful. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Develops Talent: Developing people to meet both their career goals and the organization's goals. Ensures Accountability: Holding self and others accountable to meet commitments. Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change. #J-18808-Ljbffr