Patient Care Coordinator

Medford Endodontics is in search of a Patient Care Coordinator who exhibits quality service, commitment, accountability, and excellence. Our specialty practice is built on integrity, quality, compassion, and putting the patient first.

The Patient Care Coordinator will be the first point of contact for the practice. This role provides administrative support to the practice and coordinates front-desk activities, including but not limited to distributing correspondence and answering phone calls. The position requires someone with the right attitude, mindset, and supreme customer service skills to ensure patient comfort and confidence in the services provided.

This position is in a dental practice setting that involves everyday risks or discomforts that require normal safety precautions.

The ESSENTIAL DUTIES of this role include:

Providing friendly and patient centered customer service
Checking in/checking out patients
Answering and making phone calls
Verifying patients' dental insurance
Scheduling and confirming appointments
Maintaining full and productive schedules – optimizing production
Reviewing insurance coverage and out-of-pocket fees with patients
Assisting patients with filling out forms and other services they may need
Processing patient insurance
Collecting payments
Managing patient records
Entering appropriate data and documents into practice management software system
Copying and sending patient's records upon written patient request
Interaction with referring practices
Preparing patient and doctor correspondence
Managing business records
Following accounting/bookkeeping procedures
Collaboration with the clinical team - assisting doctors and clinical staff as needed
Participating in meetings and training sessions
Ensuring front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Other duties as assigned

QUALIFICATIONS

Dental Front Office Experience is required
Software skills - Microsoft Office, Outlook, Email, dental software (Endovision a plus)
Verbal and written communication skills
Basic math skills
Problem-solving skills; good judgment; ability to handle multiple tasks simultaneously with minimal supervision
Highly developed organizational and planning skills