Operations Coordinator- Service/Repair (Birmingham)

<strong>The first 3 letters in workplace safety are Y-O-U!</strong><p><strong>TK Elevator </strong>is currently seeking an experienced <strong>Operations Coordinator - Service/Repair </strong>in <strong>Birmingham, AL </strong><p>Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.<p><strong>ESSENTIAL JOB FUNCTIONS:</strong><br /><ul><li>Performs Install Base maintenance as needed. Creates safety inspection tickets.</li><li>Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.</li><li>Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.</li><li>Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.</li><li>Tracks Operations systems and tool audits.</li><li>Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)</li><li>Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)</li><li>Completes manual payroll entry forms, includes daily DVR processing and cost corrections.</li><li>Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.</li><li>Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.</li><li>Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox</li><li>Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.</li><li>Assigns tickets to mechanics, as needed.</li><li>Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).</li><li>Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).</li><li>Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.</li><li>Reviews Work in Progress report (weekly) and submits to regional billers.</li><li>Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.</li><li>Opens and distributes mail and faxes. (N/A if office has office manager)</li><li>Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)</li><li>Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)</li></ul><br /><strong>EDUCATION &amp; EXPERIENCE:</strong><br /><ul><li>High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration</li><li>Some elevator repair administrative work preferred</li><li>Oracle database knowledge</li></ul><strong>EDUCATION &amp; EXPERIENCE:</strong><br /><ul><li>High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration</li><li>Some elevator repair administrative work preferred</li><li>Oracle database knowledge</li></ul><strong>The first 3 letters in workplace safety are Y-O-U!</strong><p><strong>TK Elevator </strong>is currently seeking an experienced <strong>Operations Coordinator - Service/Repair </strong>in <strong>Birmingham, AL </strong><p>Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.<p><strong>ESSENTIAL JOB FUNCTIONS:</strong><br /><ul><li>Performs Install Base maintenance as needed. Creates safety inspection tickets.</li><li>Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.</li><li>Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.</li><li>Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.</li><li>Tracks Operations systems and tool audits.</li><li>Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)</li><li>Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)</li><li>Completes manual payroll entry forms, includes daily DVR processing and cost corrections.</li><li>Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.</li><li>Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.</li><li>Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox</li><li>Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.</li><li>Assigns tickets to mechanics, as needed.</li><li>Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).</li><li>Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).</li><li>Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.</li><li>Reviews Work in Progress report (weekly) and submits to regional billers.</li><li>Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.</li><li>Opens and distributes mail and faxes. (N/A if office has office manager)</li><li>Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)</li><li>Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)</li></ul> <img src="https://ars2.equest.com/? response_id=558d15533113618f0a285e1131a7782d&view" alt=" " width="1" height="1"/>