EGD Operations Manager

Reports to:

Director of EGD

Supervises:

EGD Shift Managers

Job Summary:

Assist in the management, administration and coordination of day-to-day Electronic Gaming Device (EGD) operations.

Essential Functions:

• Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Development and implementation of effective EGD training curriculum, standard operating procedures, and policies.
• Assist the Director of EGD with developing and achieving departmental goals and objectives.
• Conduct team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff, and promote teamwork.
• Supervise day-to-day activities of team members to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Monitor and hold staff accountable for complying with the goals and objectives of the department and Kickapoo Lucky Eagle Casino.
• Monitor and hold staff accountable for required daily staff walk through inspections of games, signs, and EGD floor equipment to ensure they are functioning properly and are presentable.
• Recommend strategies to improve and implement department service levels to the highest degree possible.
• Assist in the development, implementation, management and monitoring of the department's budget.
• Ensure compliance with the Kickapoo Traditional Tribe of Texas Gaming Commission policies and procedures.
• Assist in managing on-line records of all Electronic Gaming Devices to determine machine mix, payout percentages and locations to maximize revenues.
• Identify staff training and development needs. Train staff on current and new technology relating to EGD machines.
• Monitor and address that all EGD team members are adhering to departmental SOPs and KLEC policies and procedures.
• Monitor prize payments to ensure paperwork is accurate and complete.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Five (5) years successful experience as a Slot / EGD (Electronic Games Department) Shift Manager or higher position of a large, fast pace, high volume casino.
• Experience or working knowledge of Kronos, IGT Advantage accounting system or similar slot accounting system, PSC floor efficiency system or other systems used to measure efficiencies.
• Demonstrated ability to write effective incident reports, Standard Operating Procedures and Policies and Procedures.
• Demonstrated ability to conduct training, develop training curriculum and effectively present / conduct training accordingly.
• Strong verbal and written communication skills required in English.

Other Criteria:

• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
• Bachelor's Degree in Business or related area from an accredited college or university preferred.
• Previous manager or supervisory level experience with bingo server based or Class II gaming.
• Two (2) years of EGD / Slots technical experience as a Tech Lead, Tech Supervisor or higher preferred.
• Advanced Excel skills with the ability to perform and understand slot analytics preferred.
• Ability to understand or speak Spanish / Bilingual a plus.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.