Online Grocery Pick-Up Clerk

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.<ul><li>Ability to work without supervision</li> <li>Ability to read shelf tags</li> <li>Basic math skills (i.e., counting, addition, and subtraction)</li> <li>Excellent oral/written communication skills</li> </ul><p><b>Desired Previous Experience:</b><p><ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li> </ul><ul><li>Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.</li> <li>In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.</li> <li>Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.</li> <li>In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.</li> <li>E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.</li> <li>Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.</li> <li>Adhere to local, state, and federal laws, food safety procedures, and company guidelines.</li> <li>Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.</li> <li>Read and follow directions given in the note section</li> <li>Ensure quality and freshness of all items chosen</li> <li>Communicate with customers via a portable phone and respond to calls in a professional and timely manner</li> <li>Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars</li> <li>Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.</li> <li>Process the orders through the point of sale (POS) system</li> <li>Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock</li> <li>Maintain organization and cleanliness of staging areas and equipment</li> <li>Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor</li> <li>Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair</li> <li>Perform required opening and closing procedures</li> <li>Learn and adapt to new and improved processes</li> <li>Assist in training new e-Commerce team members</li> <li>Meet/exceed productivity standards</li> <li>Must be able to perform the essential job functions of this position with or without reasonable accommodation</li> </ul> <img src="https://ars2.equest.com/? response_id=a212c6c65a8f15a58ad74e5778971f77&view" alt=" " width="1" height="1"/>