Head of People Operations

At Directive Consulting, we're a performance marketing agency that specializes in working with SaaS and tech companies. We've developed a unique marketing methodology called Customer Generation, which prioritizes generating SQLs and customers over traditional metrics like MQLs. Our comprehensive range of services includes Paid Media, SEO, Performance Creative and Design, Video, Revenue Operations, and Strategy, all designed to help our clients hit their SQL targets consistently. We're always looking to expand our teams with individuals who have a growth mindset and are future-focused. Join us today! About the role: We need a leader who is gifted in cross-functional initiatives, context switching, and building while operating. You get things done and you get things done well and on-time. You, the Head of People Operations, are someone who is agile and thrives in a fast-paced, mission-driven, entrepreneurial environment. We are at a time in the organization where we have strong directors and leadership across talent acquisition, employee experience, and HR/IT/Admin. Now, it’s time to bring it all together and build the foundation for future operational excellence. You will report into the CEO and work alongside the executive leadership team to draft and implement the organization’s staffing and operations budget, as well as generate key metrics for organizational growth: eSat, time to billable, voluntary churn, etc. Your efforts will help shape the future of our organization. This role is a means to make a difference: you will engage in some of our highest-priority organizational efforts, and you will convert ideas into tangible results. Roles and Responsibilities: Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future. Uphold company values through transparency, accountability, innovation, integrity, and teamwork. Provide operational leadership and hands-on contributions in core human resource-related functions, such as employee experience, benefits, employee relations, documentation, etc. Ensure equitable, transparent, and competitive compensation and benefits programs which incentivize and reward performance. Oversee performance management/annual review plans and processes. Maintain comprehensive approach for dealing with employee feedback or concerns. Serve as a coach and mentor to staff, as appropriate, to improve performance. Conduct investigations when employee issues or concerns arise. Partner with leadership team, and/or legal counsel to resolve employee issues fairly, consistently, and expeditiously. Drive organizational effectiveness and change management, partnering to support new initiatives, significant policy changes, process improvements, adoption of new tools, and other key activities. Work with our legal/compliance and finance teams to oversee legal and regulatory topics that relate to People Operations. Ensure HR operational processes stay current with all applicable legal obligations and address any compliance and non-compliance matters in a timely and effective manner. Design, implement, & continuously improve people policies & procedures that align with our values, culture, & organizational goals. Drive and maximize business effectiveness through optimum resource alignment (people, process, structure) and analysis of business/talent/HR programs. Key Initiatives for Next 12 Months: Revised career mapping across operational roles Roll out of bi-annual compensation planning Improved infrastructure around performance management and reviews Development of improved talent management and development from junior to senior roles Requirements: 10+ years of relevant work experience (e.g., People Ops, HR, Talent & Talent Management etc.), in the Performance Marketing Agency space Proven track record of setting ambitious yet achievable organizational goals and ability to drive results, with a focus on delivering measurable outcomes aligned with the company's strategic priorities Proven track record of managing competing deadlines and exercising good judgment in prioritizing tasks Strong leadership qualities. You are decisive, level-headed, and can handle difficult conversations Demonstrated knowledge of all federal, state, and local regulations and compliance requirements related to HR operations. Demonstrated ability to build strong partnerships and to influence confidently, effectively, and collaboratively. Strong analytical skills and ability to interpret and communicate data. Superb interpersonal skills and proven ability to build relationships among staff and key stakeholders. Strategic thinker who is able to think quickly on feet, innovate and improvise Experience supporting HR operations and systems in the US, Canada, Mexico and EMEA Experience in scaling an organization as Head of People or in a similar capacity Expertise in compensation benchmarking is a plus Expertise in learning and development is a plus What We Offer: We have a set living wage at Directive. Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle, including a 100% employer-paid plan for you and a 50% employer contribution for your dependents. Benefits to Support the Whole Person: Mental - Access to certified therapists through Spring Health, membership to Headspace Physical - Gympass Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave Financial - Traditional and Roth 401(k) with a 3% company match Bonus - Annual bonus based on tenure, which scales in total amount over time Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment! Work Environment Requirements: As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to careers@directiveconsulting.com. Additional Information: At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr