Patient Services Representative

Job Type
Full-time
Description
ABOUT US
For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.
LOCATION: This position is based in our Libertyville location; local travel may be required to locations within your assigned geographic region.
REPORTS TO: Practice Operations Manager
POSITION SUMMARY
We are looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.
DUTIES AND RESPONSIBILITIES

• Interview patients to gather medical history and update medical records.
• Check in patients and assist with individual concerns, as they arise.
• Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances.
• Perform administrative tasks and become cross-trained on front desk responsibilities to provide support when needed.

SCHEDULE:
A typical schedule for this position is:

• Monday- Friday

TRAVEL:
Local travel may be required to locations within your assigned geographic region. This role will be assigned to cover a geographic area however you may be required to occasionally travel outside of your assigned regional area to support the other regional coverage needs of the organization. The role must have reliable transportation and be able to travel site to site, as assigned.
Requirements
EDUCATION:

• High school diploma or GED required, higher or continuing education a plus.
• Medical Assistant certification with 2 years in a healthcare position desired.

QUALIFICATIONS:

• Basic knowledge of computers and office equipment
• Possess good communication and strong customer service skills
• Solid work ethic
• Self-directed and willing to take initiative
• Team-oriented and willing to roll up sleeves and pitch in with staff and doctors to solve problems
• Patient-focused
• Proven ability to prioritize and organize
• Committed to continuous performance improvement
• Capability to adapt quickly and thrive in a fast-paced environment

BENEFITS:

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities required by the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, crouch or kneel; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, and depth perception
• Must be able to lift/carry up to 25 lbs.

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.