Member Service Representative

The Member Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including, but not limited to:
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system.
• Providing prospective members tours of the facility.
• Signing-up new members.

• Keep the gym and all equipment extremely clean and in good working order
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner
• Potential for advancement to Assistant Manager or Manager as opportunity arises.

Qualifications/Requirements

• Upbeat and positive attitude!
• Customer service background preferred.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Basic computer proficiency.
• Outstanding customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma / GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionallylift up to 50 lbs.