Medical Assistant - Boone (Lab)

MEDICAL ASSISTANT (LAB)

“We encourage Military Veterans and Military Spouses to apply"

SITE OF SERVICE:

·         Naval Medical Center Portsmouth, VA (NMCP) and its associated Branch Health/Medical Clinics (BHC) and Tricare Prime Clinics (TPC). Boone Lab

POSITION QUALIFICATION/REQUIREMENTS:

·         Education: Possess a high school diploma or GED certificate.

•        Be a graduate from a medical assistant training program, OR

•        A formal medical services training program of the United States Armed Forces, OR

•        Other formal program as specified in the position specific Task Order, OR

•        A formal program approved by the MTF

·         Experience: Possess a minimum of one (1) year of experience within the last three (3) years performing venipuncture, finger-stick, and heel-sticks on patients from pediatric to geriatric.

·         Certification:  Current Basic Life Saver (BLS) hands on certification through the AHA

·         U.S. Citizenship: HCWs performing under this contract shall be U.S. citizens.

·         English Language Requirement: The Contractor shall ensure that all HCWs providing services under this contract are able to read, write, and speak English well enough to effectively communicate.

·         HCW Physical Capability: HCWs shall be physically capable of standing and/or sitting for extended periods of time and physically capable of performing all services.

SPECIFIC DUTIES:

·         Assist the provider as needed during exams.

·         Perform diagnostic procedures when ordered, to include EKGs, urine dip sticks, phlebotomy, etc.

·         Transport patients to other clinical areas as needed.

·         Check each chart for the provider's signature, stamp, and each patient's diagnosis prior to returning the chart to Health Records.

·         After a physician has verified the medicine and dosage, the HCW shall administer medication to patients.

·         Obtain lab and x-ray results.

·         Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.

·         Complete lab and x-ray requisitions in accordance with clinic policies.

·         Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

·         Answer telephone and transcribe accurate messages.

·         Ensure that any broken or unsafe equipment is removed from the clinic in a timely manner and notify appropriate personnel.

·         Assist with patient flow and give direct patient care as directed.

·         Operate the following medical equipment, as directed, such as Automatic Blood Pressure Monitor, Hand Held Nebulizer, EKG Machine (twelve (12) lead), Electronic Thermometer, IV infusion pump (Set-up only), Tynpanometer.

·         Contact patients regarding appointments, exam/test results or as directed by provider.

·         Medical Assistant (1 FTE, PDHRA, BHC Oceana) – In addition to the duties listed under 5.5.3.2.1, the following duties apply:

·         As directed, the HCW shall participate in outreach and marketing of the PDHRA program and services provided. As such, the HCW shall liaison with the Line Commanders, screen patients, provide treatment when appropriate, educate returning units on the availability of the service and coordinate follow-on care.

·         The HCW shall travel as directed to various branch clinics or Line Units within a 40-mile radius of the hospital. Additionally, the HCW may be required to travel to provide temporary services at outlying clinic locations. Travel to the outlying locations beyond a 40 mile radius of the hospital will be reimbursed according to section B and shall be in accordance with Section C of the basic contract.

·         The HCW shall communicate with the Line Commanders to make them aware of the Deployment Health Center benefit, clarify who is eligible to receive services, and to initiate the screening process. Communications will take place at the clinic and “in the field” with the Line units.

·         The HCW shall contact Line Commanders and schedule initial screenings in coordination with MTF processes.

·         The HCW shall provide deployment health screening services to all service members either individually or in groups, at the clinic or at the Line unit as determined necessary. 

·         The HCW shall schedule initial and follow-on appointments or referrals for service members before they leave the clinic or the screening at the Line unit.

·         The HCW shall become proficient with the use of the Navy Environmental Health Center (NEHC) electronic methods of completing the Department of Defense (DD) Forms. The HCW shall use the Standard Form (SF) 600 which is the primary form of documentation for medical encounters.

·         The HCW shall assist service members as necessary in accessing the electronic DD forms and assist with functional questions during the service member’s completion of the assessments.

·         The HCW shall ensure proper handling, filing and storing of all completed forms in the patient’s medical record and ensure transmission of all electronic forms to NEHC.

·         The HCW shall ensure that patient encounters capture the DHC workload in CHCS/AHLTA using MEPRS code designated by BUMED, Accounting Guidance, published July 2006 or subsequent revisions.

·         The HCW may be required to complete on-line training or attend Post Traumatic Stress Disorder or Deployment Health related classes to meet PDHRA program guidelines. 

·         The HCW shall operate and manipulate automated systems such as NEHC Electronic Deployment Health Assessment (EDHA), Expeditionary Medicine Platform Augmentation Readiness Training (EMPARTS), Medical Readiness Reporting System (MRRS) and other electronic systems as required to participate in clinical staff Performance Improvement (PI), Risk Management (RM) functions, clinical and administrative data collection, tracking of pre and post deployed NMC Portsmouth and Line Command personnel, as prescribed by Department, Directorate, and Command leadership. 

·         Proactively collaborate and integrate with members of the team, other departments and directorates to achieve optimal care for the patients in the HOME PORT model.

·         Actively participate in Team huddles.

·         Promote effective communication with staff, patients, families and between other departments.

·         Proactively prepare for visits by reviewing upcoming provider schedules to avoid unnecessary visits with their provider and ensuring TEAM workflow.

·         Screen patients based on standard questionnaires per clinic protocol.

·         Prepare patient electronic health record and other appropriate forms prior to patient’s appointment (i.e., physical). Prepare paperwork during EHR failure.

·         Utilize automated programs and information technology tools to facilitate the patient experience. 

·         Perform data entry for population health metrics and health promotion. It is expected he/she will participate in updating patient data by utilizing communication and management tools (i.e., AHLTA, CHCS, Care Point, ICDB and Secure Messaging). 

·         Medical Assistant (2 FTEs, PDHRA, BHC Boone & BHC NAVSTA Norfolk) – In addition to the duties listed under 5.5.3.2.1, the following duties apply:

·         Be utilized for walk-in or other scheduled appointments in support of other MTF clinics only when all other PDHRA and deployment health commitments have been fulfilled.

·         Ensure that all service members that require follow-on appointments or referrals have them before leaving the clinic.

·         Become proficient with the use of the Navy and Marine Corps Public Health Center electronic methods of completing the Department of Defense (DD) Forms - An electronic or web-enabled DD Form 2900 (or Standard Form 600 if electronic or web-enabled access is not available) shall be utilized for post deployment health reassessments, an electronic or web-enabled DD Form 2795 shall be utilized for pre-deployment assessments, and an electronic or web-enabled DD Form 2796 shall be utilized for post deployment screenings. All contractor HCWs shall use the Standard Form (SF) 600 which is the primary form of documentation for medical encounters, and the (SF) 513, which is the primary consultation form.

·         Document all patient cases and ensure that patient encounters are captured in the DHC workload in CHCS/AHLTA under the MEPRS code designated by BUMED, Accounting Guidance, published July 2006 or subsequent revision.

·         Assist service members as necessary in accessing the electronic DD forms and assist with functional questions during the service member’s completion of the assessments.

·         Ensure proper handling, filing and storing of all completed forms in the patient’s medical record and ensure transmission of all electronic forms to the Navy and Marine Corps Public Health Center (NMCPHC) or required Department of Defense repository.

·         Contact Line Commanders and schedule initial screenings in coordination with MTF processes.

·         Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

GENERAL DUTIES:

·         Maintain a level of productivity comparable with that of other individuals performing similar services. 

·         Participate in peer review and performance improvement activities.

·         Practice aseptic techniques as necessary. Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection. 

·         Function with an awareness and application of safety procedures.

·         Perform efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events. 

·         Anticipate potential problems/emergencies and make appropriate interventions. 

·         Notify supervisor, director, or other designated person regarding problems that the HCW is unable to manage.

·         Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced risk manner.

·         Participate in the implementation of the Family Advocacy Program as directed. Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting.

·         Exercise awareness and sensitivity to patient/significant others' rights, as identified within the MTF.

·         Maintain an awareness of responsibility and accountability for own professional practice.

·         Participate in continuing education to meet own professional growth.

·         Attend and/or comply with all annual training classes required by the Command, to include but not limited to online annual training provided by the MTF: disaster training, infection control, Sexual Harassment, Bloodborne Pathogens, Fire and Safety, Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE), and all other required training.

·         Actively participate in the command’s Performance Improvement Program. 

·         Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.

·         Participate in the provision of in-service training to clinic staff members.

·         Provide training and/or direction as applicable to supporting government employe­es (e.g., hospital corpsmen, students, etc.).

·         Attend and participate in various meetings as directed.

·         Perform timely, accurate, and concise documentation of patient care.

·         Operate and manipulate automated systems such as CHCS, AHLTA, Essentris, MHS Genesis and Clinical Information System (CIS), participate in clinical staff Performance Improvement (PI) and Risk Management (RM) functions, as prescribed by the Commander.

·         Maintain DOD email account as directed. The HCW shall be responsive to all email and voicemail communications.

·         Exercise appropriate delegation of tasks and duties in the direction and coordination of health care team members, patient care, and clinic activities.

·         Maintain documentation of all treatment provided in accordance with clinic directives, and prepare such records and reports as may be required.

·         All records and reports must be legible. Abbreviations must be only those listed in local instructions.

HOURS: Medical Assistant (BHC Boone, Lab)

·         Services shall be provided Monday through Sunday between 0700 and 1900

·         The clinic is open on the following Federal Holidays: Martin Luther King Jr's Birthday, President's Day, Columbus Day, and Veteran's

·         In no instance will the HCW be required to provide services in excess of eighty (80) hours per two-week period.

·         Fulltime employees are required to work 40 hours a week.

·         Part time employees are required to work 29 hours a week.

·         PRN employees MUST work 16 hours a month in each clinic covered

·         Required to have 56 hours (7days) of clinic orientation. Without this you won’t be able to pick up shifts.

·         I have read and understood the hours.

Base Down Days:

·         During a planned closure of the facility due to training, closures before or after holidays family down days, Employee will only be compensated for the actual hours worked. If clinic is closed and employee is not able to work, employee will be required to use leave or take LWOP (without penalty). 

SPECIAL REQUIREMENTS/SKILLS

Must be comfortable in a fast-paced, dynamic environment. Must be able and willing to reprioritize on short notice and work on multiple simultaneous projects. Flexible and able to work with various personalities. Team work skills required. Time management skills required. The ability to meet deadlines in a deadline intensive environment is essential. High level of adaptability and willingness to embrace change in a fast-paced, demanding environment.

LUKE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration from employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

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