.. Support Agent you'll: Communicate and provide support to members over a high volume of incoming phone inquiries and emails in a manner that embodies the company mission and values; Process applications with accuracy and with attention to detail in a timely manner; Solve issues and go above and beyond .. read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $75K per year / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance - As a Customer Support Lead you'll: Supervise and mentor a team of 10+ customer support agents to achieve high performance; Conduct regular one-on-ones, provide feedback, and support professional development; Oversee day-to-day operations of the support team, ensuring SLAs and KPIs are met; Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times...Hiring Fast >>
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