Manager of Product Management

<b>HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.</b> <br> <br>The Manager, Product Management (ACE Platform) is responsible for leveraging our proprietary ACE platform to leverage advanced speech analytics and AI opportunities for quality management, and deliver actionable insights to enhance call center operations, driving performance improvements across HealthPlanOne.<br> <br> <b>Supervisory Responsibilities: </b> <br> <br> <ul> <li>Cross-disciplinary team including software developers and speech analysts</li></ul> <br> <b>Duties/Responsibilities: </b> <br> <br> <ul> <li>Define Product Strategy: Develop and articulate a clear product vision and strategy for the ACE platform, aligning with company goals and market needs.</li> <li>Drive Product Development: Oversee the end-to-end product development process, from ideation and requirements gathering to launch and post-launch optimization, ensuring timely delivery and quality.</li> <li>Stakeholder Collaboration: Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure seamless product implementation and address any issues or improvements.</li> <li>Market and User Research: Conduct market analysis and user research to identify customer needs, market trends, and competitive landscape, using these insights to guide product decisions and prioritization.</li> <li>Performance Monitoring and Optimization: Monitor product performance through key metrics and user feedback, continuously seeking ways to improve the product and enhance the user experience.</li> <li>Other duties as assigned.</li></ul> <br> <b>Required Skills/Abilities: </b> <br> <br> <ul> <li>Bachelor's degree required</li> <li>5 years of management experience with technical teams</li> <li>Experience in speech analytics</li></ul> <ul> <li>Ability to approach tasks strategically, while owning and mastering the details</li> <li>Exceptional problem-solving, as well as analytical and strategic thinking skills</li> <li>Initiative to own projects from start to finish</li> <li>Strong oral and written communication skills, with ability to work well with people across the company at all levels</li></ul> <br> <b>Preferred Skills/Abilities: </b> <br> <br> <ul> <li>Experience in Medicare industry</li> <li>Experience with call center operations</li></ul> <br> <b>Physical Requirements: </b> <br> <br> <ul> <li>Prolonged periods of sitting at a desk and working on a computer, typically in an office or cubicle environment (constant noise, fluorescent overhead lighting)</li></ul> <br> <b>Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.</b> <br> <br> <b>Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com</b><img src="https://counter.adcourier.com/YmJnZW5lcmljLjE2NDA4LjEyNTI0QGhlYWx0aHBsYW5vbmVjb21wLmFwbGl0cmFrLmNvbQ.gif">