OPERATIONS ASSISTANT - DENALI

• Full benefits including medical, dental, vision, 401K, and more!
• The perfect place to put down roots, grow your career
• Professional work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations  
• Lead a dynamic, culturally diverse team from around the globe
• The chance to work in an inclusive culture and make life-long friends
• Discounts on retail, lodging, and food & beverage at Pursuit properties  

As the Operations Assistant, you will play a critical role in ensuring operations run smoothly.  Each day will look different and you will be responsible for a variety of administrative functions at an assigned line of business within Pursuit’s Alaska Collection.

$23-$26/hour DOE

WHAT YOU’LL DO:

OPERATIONS  & ADMINISTRATIVE SUPPORT

• Record accurate meeting minutes and action items during various team meetings.
• Distribute minutes promptly and follow up on action items to ensure completion.
• At the direction of the management team, submit and track incident reports for assigned line of business.
• Monitor, track, and report on team member training progress and completion within ExpandShare platform.
• Assist with coordinating team member housing assignments in partnership with Operations management, and Employee Experience Coordinator if applicable to your assigned line of business.
• Provide additional support to Operations management as requested.

TEAM MEMBER SUPPORT

• Coordinate and execute new team member onboarding and orientation, in partnership with People & Culture, for assigned line of business.
• Serve as the initial point of contact for J1 students, assisting with inquiries and providing support.
• Plan and coordinate team trips and activities in partnership with Operations management, and Employee Experience Coordinator if applicable to your assigned line of business.
• Plan, coordinate, and execute team communications and town hall meetings for assigned line of business. Collaborate with team leaders to compile relevant information to distribute through communication channels and town hall presentations.
• Act as the initial point of contact for team members seeking assistance.
• Address and resolve basic team member inquiries and escalate more complex issues to the People & Culture team.

ANNUAL TASKS:

• Employee Housing Assignments/Check-ins and Check-outs
• Create Onboarding Presentations with Property Management Team
• Town Halls with Local GM
• Activate Sat Phones, TVs, Cell Phones
• Storage Unit Organization and Supply Loading to and from Denali
• Participate in Yearly Operational Meetings
• Participate in CapEx, Labor, and Operational Budget Planning
• Employee Transportation Schedule to and from Denali
• Post Accident Employee Drug and Alcohol Testing

MONTHLY TASKS:

• Onboarding and Orientation
• Organize Monthly Employee Celebrations
• Manage Monthly Award Nominations and Communicate Winners – Peak Awards
• Setup Field Trips and Events (Summer Only)
• Organization of Information Boards
• Supply Runs: Anchorage and Fairbanks
• Assist with any safety meetings & needed reporting/follow-up

WEEKLY TASKS:

• J1 Liaison: Communication, SS# and Bank Account Support
• Assist in Hiring: Employee Paperwork, IT Requests, Arrival/Departure Schedules
• Employee Contact and Communication
• Setup Shopping Trips
• Enforce Housing Rules and Guidelines
• Coordinate Housing Issues with Management and Maintenance
• Expandshare Access and Training Support -Enter Employees Into the System and Track Progress
• Incident Report Tracking and Documentation – Paperwork Tracking, RiskConnect, Team Communication, Communication with Employee Doctors and Medical Providers
• Meeting Notes and Information Distribution
• Provide 2nd Support for Employee Disciplinary Discussions
• Checking in Weekly Deliveries, Loading Aircraft and Supplies Where Needed

DAILY TASKS:

• ADP: How to Clock in and Time Punch Review with Employees
• Back up Operations Support
• Interaction with Staff Providing Support for Questions or Concerns
• Check in with Management Team Members on Support Needs
• Field Employee Concerns and Address with Management Staff
• Email and Phone Communication with TAC/Pursuit Team

IDEAL EXPERIENCE:

• • Previous experience in hospitality or a related industry preferred.
  • Exceptional organizational and multitasking skills, with the ability to complete tasks with a high level of accuracy and attention to detail.
  • Strong communication and interpersonal abilities with comfort communicating with a diverse workforce.

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