Customer Service Representative

Job Title : Customer Service Representative
Employment type : Contract (C2C/W2/1099)
Location: South Charleston, WV
Experience: 1+ Years

• Work ethic - You are a consummate professional.
• Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
• Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact - You are a critical thinker with an emphasis on creativity and innovation.
• Passion - You have the drive to succeed paired with a continuous hunger to learn.
• Leadership - You are trusted, empathetic, accountable, and empower others around you.

Job Summary: The Customer Service Sales Representative's primary responsibility is to have problem-solving skills and turn any situation into a great customer experience. This role combines elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. Duties include, but are not limited to:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements:

• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.
• Basic math skills, data entry skills, and sales aptitude.
• Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

Preferences:

• Previous Customer Service experience in a high-volume environment.
• 2+ years of Call Center experience or equivalent required.
• High school diploma or the equivalent.
• 18 years of age or older