.. placing healthcare professionals in travel, PRN, and permanent positions across the country in Nursing and Allied Health. Throughout 2020, the organization filled roles at even the most short-staffed facilities during the most challenging time in healthcare. By matching the right travel healthcare professional .. read more
Content Coordinator, Catalog Operations
Contract Duration 9 Months
Pay rate up to $30/hr
Job Description
Our client is seeking a Content Coordinator, Catalog Operations to support the Newark-based US Catalog Operations team. In this role, you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for titles, ensuring the completeness, accuracy, and timely release of all products in the catalog.
As Content Coordinator, Catalog Operations, you will:
Delivery monitoring and asset ingestion: Monitor the third-party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows.
Communicate the status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content.
Process and verify both daily and large-scale metadata update and correction requests received from providers, customers, and internal stakeholders via tickets or other sources, and ensure all requests are answered appropriately and in a timely manner.
Workflow confirmations and removal: Handle the title cancellation queue, notifying third-party providers when titles have been removed from workflow and what corrections are needed to re-instate them into the workflow.
Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and what corrections/confirmations are needed to reinstate them into the workflow.
Provider change requests: Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
Ticket queue management: Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
About You
You have the ability to adapt to the business & communicate effectively with global teams and stakeholders.
You are a strong contributor to the local and global content operations team efforts, helping to deliver the best possible localized listener experience.
Your expertise in working with Content Management Systems, coupled with your avid consumption of media, make you a highly organized and detail-oriented professional who can thrive in a high-energy, entrepreneurial environment.
You will feel comfortable in this role if you enjoy working with numerous stakeholders in a fast-paced environment, take pride in utilizing data to deliver accurate results, and want to push boundaries to optimize throughput with low defects.
Above all, you have a passion for technology and media, specifically spoken word audio, which drives your commitment to excellence in this role.
Basic Qualifications
Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
Fluency in Outlook, Excel, and MS Word
A confident and upbeat communicator via written and verbal business communication skills
BA/BS or equivalent degree, preferably in Humanities
Experience in stakeholder management and interactions with external partners
Previous experience with ticketing systems and process documentation (e.g. in a wiki)
Preferred Qualifications
Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
A self-starter with impeccable organizational and analytical skills
An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content
Familiarity with standard XML metadata exchange formats (e.g. ONIX)
Experience with systems such as JIRA, Airtable, CMS
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company:
Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do—from revolutionizing an art form to enacting positive change in the cities and countries in which we operate. As the largest producer of audiobooks in the world, they are passionate about well-composed words that are artfully performed. The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.
The company's People Principles celebrate who they are and where they have been, and guide the way they work shoulder to shoulder to enhance the lives of their millions of customers. They reflect and apply to everyone who works with our clients. The entrepreneurs and operators, the dreamers and the doers, those who have worked there for 20 years, and those who have arrived in the past few weeks and months.
#gttnonit
#LI-DNP
24-07550
Contract Duration 9 Months
Pay rate up to $30/hr
Job Description
Our client is seeking a Content Coordinator, Catalog Operations to support the Newark-based US Catalog Operations team. In this role, you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for titles, ensuring the completeness, accuracy, and timely release of all products in the catalog.
As Content Coordinator, Catalog Operations, you will:
Delivery monitoring and asset ingestion: Monitor the third-party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows.
Communicate the status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content.
Process and verify both daily and large-scale metadata update and correction requests received from providers, customers, and internal stakeholders via tickets or other sources, and ensure all requests are answered appropriately and in a timely manner.
Workflow confirmations and removal: Handle the title cancellation queue, notifying third-party providers when titles have been removed from workflow and what corrections are needed to re-instate them into the workflow.
Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and what corrections/confirmations are needed to reinstate them into the workflow.
Provider change requests: Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
Ticket queue management: Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
About You
You have the ability to adapt to the business & communicate effectively with global teams and stakeholders.
You are a strong contributor to the local and global content operations team efforts, helping to deliver the best possible localized listener experience.
Your expertise in working with Content Management Systems, coupled with your avid consumption of media, make you a highly organized and detail-oriented professional who can thrive in a high-energy, entrepreneurial environment.
You will feel comfortable in this role if you enjoy working with numerous stakeholders in a fast-paced environment, take pride in utilizing data to deliver accurate results, and want to push boundaries to optimize throughput with low defects.
Above all, you have a passion for technology and media, specifically spoken word audio, which drives your commitment to excellence in this role.
Basic Qualifications
Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
Fluency in Outlook, Excel, and MS Word
A confident and upbeat communicator via written and verbal business communication skills
BA/BS or equivalent degree, preferably in Humanities
Experience in stakeholder management and interactions with external partners
Previous experience with ticketing systems and process documentation (e.g. in a wiki)
Preferred Qualifications
Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
A self-starter with impeccable organizational and analytical skills
An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content
Familiarity with standard XML metadata exchange formats (e.g. ONIX)
Experience with systems such as JIRA, Airtable, CMS
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company:
Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do—from revolutionizing an art form to enacting positive change in the cities and countries in which we operate. As the largest producer of audiobooks in the world, they are passionate about well-composed words that are artfully performed. The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.
The company's People Principles celebrate who they are and where they have been, and guide the way they work shoulder to shoulder to enhance the lives of their millions of customers. They reflect and apply to everyone who works with our clients. The entrepreneurs and operators, the dreamers and the doers, those who have worked there for 20 years, and those who have arrived in the past few weeks and months.
#gttnonit
#LI-DNP
24-07550