.. customer calls in a high call volume environment; Work with customers to resolve issues; Ensure accuracy in the processing of customer orders; Handle returns; Communicate and provide input on customer issues to the Quality department; Document customer issues in an internal system to ensure accurate .. read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / 100% covered health insurance premiums / 401k match / PTO / Technology provided / Monthly WFH stipend / 4-day workweek - As a Customer Support Specialist you'll: Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members; Address all customer concerns politely, using active listening skills to understand and confirm the information; Proactively monitor in-progress deliveries and take corrective action when necessary; Effectively use Salesforce and other internal tools to accurately log interactions and solve issues...Hiring Fast >>
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