This is a remote role that may only be hired in the following locations: Charlotte NC, Raleigh NC, Boston or Phx AZ
Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
SVB is looking to hire a Business Risk Process Manager supporting the Technology and Healthcare Banking (THCB) business. This position is an individual contributor and will report directly to the Director, Business Risk Process Management within the Operations & Portfolio Management organization with a dotted line reporting to the Business Risk Office under the Centralized Controls Office.
This position will be responsible for consulting with, educating and supporting the execution of first line risk programs, promoting an environment of risk awareness and risk ownership across the Bank while adhering to the Company's Risk Appetite and Corporate Strategy.
This is a prominent role within SVB and will serve as the business & operations subject matter expert and drive execution geared towards facilitating and driving ownership of risk across the Technology & Healthcare Banking business. The ideal candidate will drive awareness, business process and operations perspective, accountability, and culture throughout the company; and provide deep business/business process subject matter expertise to drive ownership of risk in the business.
The right candidate will play an important role in supporting the development and implementation of business process and operations management services in a sustainable framework. Being able to "connect the dots" between related teams and workflows will be paramount to achieving success in this role.
ResponsibilitiesThe Business Risk Process Manager will serve as business and operations management subject matter expert within Technology and Healthcare Banking and will be responsible for the following areas:
- Enhancing THCB Governance program through the creation and documentation of procedures and job-aids.
- Supporting THCB Management throughout the lifecycle of the THCB Issue Management Program, including issue identification, development of action plans, monitoring due dates and submitting Issue Closure Memos to Financial Risk Management (FRM).
- Translating control deficiencies into action plans and providing recommendations to enhance governance practices in alignment with risk and compliance frameworks.
- Providing direct support to THCB Management on 2nd LOD, 3rd LOD, and external regulators specific exams and audits
- Overseeing the THCB Operational Risk Event program, including obtaining required information from THCB associates over the identified risk events and collaborating with FRM to determine if escalation is appropriate.
- Supporting THCB's participation in relevant risk governance group meetings
- Driving effective change management communication among 1st LOD stakeholders
- Anticipating business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.
- Collaborating with THCB Management and other stakeholders (Global Fund Banking, Operations & Portfolio Management) over Process Enhancements and Improvements with an emphasis on consistency and standardization.
- Supporting THCB Management throughout the RCSA process
- Providing a proactive and 'no surprises' approach in communicating issues/requests.
- Driving business process and operations awareness, accountability and culture
Qualifications
Bachelor's Degree with 4-6 years of experience in Enterprise Risk, Operational Risk, Business Risk Process Management, Internal/External Consulting or similar field or High School or GED with 8-10 years of experience.
Preferred:
- Strong knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for large financial institutions (LFIs)
- Experience developing presentations and presenting to Senior Leadership
- Understanding of business strategy, critical success factors, risk profile, and potential exposures
- Proven track-record for implementing change and thoughtfully persuading stakeholders
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:
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