Lead Customer Services Representative - Call Center

Summary:

The Lead Customer Services Representative - Call Center will perform a variety of administrative tasks to maintain productivity and coordinate activities within the call center. The role requires exceptional customer service skills, the ability to effectively communicate, and manage difficult customers in a professional manner.

Responsibilities:

• Work in a fast-paced environment and multi-task
• Promote a positive attitude in self and others
• Manage difficult customers professionally and confidently
• Have excellent communication and organizational skills
• Demonstrate analytical abilities and basic knowledge of Medicaid and Peach Care Insurance
• Be proficient with Boomerang, Microsoft Word, and Excel
• Previous office experience in a dental office environment preferred

Qualifications:

• Ability to work between the hours of 10am-7pm Sunday-Thursday
• Attend a 3-week mandatory training in Atlanta, GA
• Reliable transportation
• Ability to work full-time hours, 40 hours weekly

We Offer:

• Competitive compensation
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more

We value teamwork, mutual respect, and cooperation and do not discriminate on the basis of race, color, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by law.