Regional Manager - Strategic Accounts (RAE)

Responsibilities

Job Description

Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review. Provide support and assistance to country operations for key account implementation including: Initial operational system selection/setup Development and mapping of process flows and documentation Data entry requirements communications and training for internal users Training of BDP Technology products for client Explore and develop new business opportunities of existing key accounts Organize and support product training Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc) Regularly monitor business performance and service activities to ensure compliance to KPI Handle customer escalations Reviews monthly operational performance with customers and provide solutions to drive operational excellence Continually review and improve business processes for productivity and efficiency gains Regional contract management Communicate regional business and operational requirements for system integration projects with IT process business team

Job Requirements

Desired Skills And Experience

Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models Minimum 3 years customer management experience / operations experience. Ability to identify customer needs through business requirement gathering Competent in data analysis Strong communications and presentation skills

Qualifications

Degree/ Diploma in Business, Supply Chain or Logistics Competent in Microsoft Office

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