Customer service representative

Complete Description: Duties and Responsibilities:

Provide assistance and information to taxpayers on all business, income

and real property taxes and related fees;

Answer inquires to basic business registration, income and real property

via telephone and written correspondence;

Research, establish and update all business tax accounts via an online

system;

Review and adjust business registration, real property and income tax

accounts which require correction and/or refunds;

Receive and control business and income undeliverable refund checks;

Receive and process requests for waivers of penalties and interest on

select accounts;

Input and update existing database accurately;

Determine and register applicable tax liabilities for all taxes and fees

administered by OTR;

Receive and respond to general correspondence pertaining to business,

income, real property and other related taxes and fees;

Research and prepare response for management signature;

Track and maintain data necessary for production reports, and

Input and update existing database accurately.

Qualifications:

a) A high school diploma or equivalent with a minimum of two (2) years of

experience in the field or related area;

b) Ability to communicate effectively both orally and in writing to a variety

of audiences;

c) Ability to research and interpret tax laws, regulations and policies; and

d) Ability to perform basic business applications Microsoft Outlook and

Microsoft Suites (Word, Excel, Access, etc.).