IT Support Technician Level 3

Job Description Job Description IT Support Technician Level 3
Thomasville, GA l Temp to Perm l $15.00 / Hour We are hiring a Level 3 Support Technician who will be responsible for resolving issues for the company’s client base. Support requests range from printer/copier Helpdesk calls to hardware, software, and network related calls. Support technicians are responsible for both telephone and field calls Responsibilities

• Provide desktop technician support to all clients, while responding to the Level I, II and III service ticket requests and problems
• Document client issues and progress, assess, resolve and/or escalate issues as appropriate
• Contact third-party vendors for warranty service repair
• Communicate with senior management for all issues that cannot be resolved
• Perform general break/fix and preventative maintenance functions as necessary
• Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system
• Ability to identify, diagnose and resolve first level problems for end-users of their workstations, laptops, printers and mobile devices either in-house or onsite at the customer's location
• Install and configure computer hardware operating systems and applications
• Perform Client VPN setup and troubleshooting
• Perform network and connectivity troubleshooting either in-house or onsite at the customer's location
• Perform other duties as assigned

Requirements

• 3+ years providing end-user support for current PC desktop, application software and user server administration
• 3+ years troubleshooting and repairing personal computers in a corporate networked environment
• 2+ years providing white glove IT support
• Office 365 issues
• Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
• Working collaboratively and cohesively in a team environment is critical to this role
• In depth knowledge of various operating systems (Mac-OS, Windows)
• Installing and configuring computer hardware operating systems and applications
• Active Directory - account creation/modification and password resets
• Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Experience with anti-virus technologies and troubleshooting
• Client VPN setup and troubleshooting
• Network and connectivity setup and troubleshooting

Location: Thomasville, GA Pay Rate: $15.00 / Hour Schedule: Monday – Friday 8:00AM – 5:00PM

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