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IT Support Specialist, Commonwealth//McCann
Tracking Code Job Description The IT Support Specialist will provide the opportunity to develop in areas such as: hardware support and repair, network troubleshooting, help desk support, and will provide an overall experience in the field of Information Technology.
**Accountabilities:**
* Learn to process and track all help desk request from users
* Learn to provide in-person and remote support on desktops, laptops, Blackberries/iPhones, conference rooms, printers, audio visual equipment and network troubleshooting
* Help troubleshoot hardware, software, printing, phones, and audio visual equipment
* Help setup new machines with standard builds and personalizing machines for users
* Learn hardware repair on all computer peripherals
* Help support A/V in conference rooms
* Unpack, configure, move, lift, and install of all equipment
Required Experience
* 1-2 years of relevant experience required
* Must be able to work Monday thru Friday up to 40 hours per week (flexible)
* Working knowledge with Macs and PCs a plus
* Knowledge in Microsoft Office 2007 and above, Adobe Creative Suite (CS5, CS6, and CC) and other common desktop applications for both Macs and PCs a plus
* Some experience with hardware troubleshooting and repair
* Ability to manage projects, multiple tasks, and work within a team
* Ability to work in a very fast paced environment and take direction well
* Ability to prioritize, schedule and report progress. Must be very organized and detailed
* Must be able to lift & move equipment as necessary (approximately fifty (50) pounds)
* Self-motivated and energetic
* Customer services oriented with strong verbal and written communication skills
* Excellent problem solving abilities
* Thrives in a fast-paced environment
* Detail oriented. Deadline driven
* Flexible, proactive nature, quick responder
NO THIRD-PARTY RESUMES ACCEPTED.
Commonwealth//McCann is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law.
If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:
- a) Dedicated Fax -
- b) Dedicated E-mail
- c) US Mail ATTN: Human Resources, 500 Woodward Ave, MI Detroit 48226
- d) Dedicated Phone
NOTE: Disability accommodation requests only.
Job Location Detroit, Michigan, United States Position Type Full-Time/Regular ** Apply**