.. informed decisions about treatment approaches Supportive Community: Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growth Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including .. read more
Job Description Job Description Were currently in search of a Supervisor to fulfill the following job responsibilities :
1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
2. You should consider yourself to be kind, patient, and happy
3. Team player - you enjoy working well with others.
You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):
Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking
Job Types: Full-time
Experience:
High school graduate
Associates Degree (Minimum)
- Initial triage on all inbound support calls
- Answering incoming calls and responding to incoming tickets
- Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
- Dispatching tickets that are not able to be handled remotely to our on-site technicians
- Verifying that backups are functioning properly both on-site and off-site for clients
- Confirming that client's are satisfied with the products and services that are being provided to them
- Assist with organizing documentation for clients
- Creation of standard operating procedures
1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
2. You should consider yourself to be kind, patient, and happy
3. Team player - you enjoy working well with others.
You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):
Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking
Job Types: Full-time
Experience:
- IT Help Desk / Support: 2 years (Required)
High school graduate
Associates Degree (Minimum)
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