Customer Marketing Manager (Remote)

What are we looking for in our Customer Marketing Manager (Remote)? Our client, a global technology company, is seeking a Customer Marketing Manager on a remote basis. Contract – W2 Non-Exempt Location: Remote (PST) Pay Range: $58.00 - $63.00 per hour DOE This is a highly cross-functional role, and applicants will be expected to interface and build strong relationships with a broad array of internal teams across marketing, field & channel, account management, sales, product, comms, and customer experience while also interfacing regularly with customers. This role has a strong focus on delivering impact and results in the form of customer-influenced revenue, reference-influenced revenue, and converted advocates & references. Responsibilities Own and scale the customer experience strategy that converts customers into advocates - both for individual users as well as strategic team customers. Coordinate all virtual and in-person customer advocate experience events. Own and scale the customer advocacy program by owning the end-to-end internal relationships and pipeline strategy that converts managed accounts into customers. Own key tools to support The Customer Reference Program - using Salesforce/CRM, Reference Edge, HighSpot, and Influitive to manage advocacy relationships. Support the Customer Champions Program, Customer Advisory board, and Advocate community, supporting the engagement and identification of references and customer story candidates as they emerge at event experiences(such as Work in Progress, product launches, The Drop series, and more) Travel domestically and internationally to execute various in-person events, including managing all communications, and briefings (internally and externally), creating workback plans, budgets, and event follow-up. Work with internal teams to ensure that the customer experience is included at all existing events. Support sales and accounts efforts through field & channel by ensuring that relevant customers are invited to advocacy activities and that those activities support sales and accounts needs. Help maintain team budget operations, submit POs, and apply invoices Requirements 2+ years of customer marketing experience, preferably with running customer events and advocacy community groups for SaaS companies. 2+ years of event experience, managing events, budgets, and leading workback strategies. Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging Excellent proactive communication, advocating for their views, sharing key milestones with leads and stakeholders, asking for support early and often when needed and being comfortable sharing feedback to partners' ongoing Deep empathy for both cross-functional partners and end users, with strong customer-centricity and experience serving as the voice of the customer Team player first and foremost, proven success collaborating with cross-functional teams Strong results-driven leader who can deliver ongoing milestones and solve for impact and results Strong interpersonal skills and executive presence Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented Strong growth mindset and intellectual curiosity, with a willingness to learn, flex into new areas, continuously improve and take on new challenges Self-starter and solution-oriented; ability to prioritize and work independently with minimal supervision and can-do attitude to get things done Ability to balance strong creativity and analytical thinking Flexibility and adaptability to the changing needs of customers and the business Bachelor’s degree; MBA nice-to-have Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Rate/Salary: $58.00 - $63.00 per hour DOE

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