IT Helpdesk Coordinator

Location: Mt. Sterling, IL <br><br>Department: Information Technology<br><br>Reports To: IT Helpdesk Supervisor<br><br><strong>WHO YOU ARE</strong><br><br><strong>You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service.</strong> If this sounds like you, Dot Foods wants you on our team.<br><br>As an IT Helpdesk Coordinator, you primarily will support company-wide internal customers in the areas of computers, printers, and connectivity to the network and client software. You'll coordinate with other IT teams to resolve issues and provide a high level of customer service to internal users.<br><br><strong>WHAT YOU'LL DO</strong><br><ul><li>Troubleshoot PC and printer hardware, connectivity to networks including wireless, VPN, dial up and DSL</li><li>Answer user calls regarding various IT incidents and assist via phone, in person or email</li><li>Log work orders into the helpdesk ticket system by collecting pertinent information from user</li><li>Provide support for standard client software installed at Dot</li><li>Resolve or escalate tickets in an efficient, timely manner</li><li>Set up user network accounts and system access</li><li>Apply lean tools and thinking to identify and eliminate waste in all areas of the position</li></ul><br><strong>YOU MUST HAVE </strong><br><ul><li>Knowledge of Microsoft Office and Windows</li><li>Excellent interpersonal and customer service skills</li><li>Strong written and verbal communication skills</li></ul><br><strong>YOU MAY ALSO HAVE </strong><br><ul><li>Associate's degree in an IT-related field</li><li>Ability to lift boxes weighing up to 50 pounds</li><li>Knowledge of helpdesk software</li></ul><br><strong>ROLE SPECIFICS </strong><br><ul><li>Weekly schedule: Fri/Sat/Sun evenings 3x12 hour shifts</li><li>Occasional overnight travel required. Must have ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane, or train for customer/vendor calls, training, or meetings.</li></ul><br><strong>WHO WE ARE </strong><br><br>Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. <br><br><strong>WHAT DOT CAN OFFER YOU</strong><br><br>As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:<br><ul><li>Competitive Hourly Pay - Wage Range $16.29 - $24.43</li><li>Extensive benefits including medical, dental, 401k, and profit-sharing</li><li>Significant advancement opportunities</li></ul><br><strong>Safety:</strong> This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety.<br><br><strong>EOE/AA Employer:</strong> Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.