.. how-to requests; Properly log and escalate inbound requests for billing, Sales, and other departments; Assist product development in gathering information .. Respond in a timely manner to customer inquiries; Assist customers with standard requests in regards to step changes, user management requests and how-to .. read more
Pay Rate: $14.00/hr - $21.00/hr plus commission depending on background and experience.
POSITION OVERVIEW: Our mission is to develop and nurture lifelong musicians and enable a joy of creating music. As an Instrument Repair Technician, you will provide maintenance and repair services on customer-owned instruments, contribute to store inventory maintenance, and ensure a great customer experience.
- Customer Focus: Understand customer service principles and provide an excellent customer experience.
- Initiative: Identify opportunities & issues and take positive action without being requested to do so.
- Training: Effectively train learners and communicate information and techniques for retention.
Requirements: Skilled understanding of repairing instruments.
Preferences: Foundational knowledge of musical instruments.
We provide equal employment opportunity to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodation is available for qualified individuals with a disability or disabled veteran.
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