.. - As a Customer Service Specialist you'll: Promptly respond to customer requests by phone, text message, email, slack & portal; Communicate with customers and vendors to identify the root cause of an issue; Troubleshoot equipment repairs with customers in real time; Solve complex problems, both technical .. read more
Company Description
Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.
You will find our products in home improvement centers, big box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate.
MAT can maintain consistent expertise and solutions across the entire supply chain. We're experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service - we don't just make it happen. We ensure it happens with excellence.
We're more than manufacturing, we're MAT.
Benefits
Based on a thorough understanding of the business objectives, the SAP Business Analyst will be primarily responsible driving improvement and implementing new functionality in MAT's SAP system. The Business Analyst will use analytical tools, knowledge of best practices and a continuing study of new technologies and processes to design systems and processes that improve productivity, streamline business functions and solve problems identified by the business. This position requires expertise in SAP ECC 6.0 in the appropriate functional area (Sales and Distribution, Finance, Controlling, Materials Management, Production, Warehouse Management, etc). Cross functional experience, including other modules or areas of SAP, is highly recommended and valued.
Principle Responsibilities
SAP Functional
Education/Experience:
Additional Information
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.
You will find our products in home improvement centers, big box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate.
MAT can maintain consistent expertise and solutions across the entire supply chain. We're experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service - we don't just make it happen. We ensure it happens with excellence.
We're more than manufacturing, we're MAT.
Benefits
- MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
- Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
- 401k Retirement Plan + Company Match
- Career Advancement Program, training and development
- Wellness Programs, including fitness reimbursements and mental health support
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Voluntary Life / AD&D , Employer Provided Life/AD&D
- and More
Based on a thorough understanding of the business objectives, the SAP Business Analyst will be primarily responsible driving improvement and implementing new functionality in MAT's SAP system. The Business Analyst will use analytical tools, knowledge of best practices and a continuing study of new technologies and processes to design systems and processes that improve productivity, streamline business functions and solve problems identified by the business. This position requires expertise in SAP ECC 6.0 in the appropriate functional area (Sales and Distribution, Finance, Controlling, Materials Management, Production, Warehouse Management, etc). Cross functional experience, including other modules or areas of SAP, is highly recommended and valued.
Principle Responsibilities
SAP Functional
- Analyze business processes and identify relevant systems based solutions alternatives and discuss these with business users. Work directly with users and management to build consensus on a solution and coordinate implementation activities. (Break/Fix)
- Collaborate with business leaders and key users to continuously improve business practices (New Processes)
- Prepare and execute test scripts for business process changes and upgrades
- Develop and maintain Design Documents, Training Documents, Business Process Documents, Flowcharts, and Strategic Decision Documents
- Develop technical specifications for system enhancements and do the subsequent SAP system configuration, testing and documentation
- Seek out opportunities for business process improvement with a focus on improved use of system to improve bottom line results
- Regular interaction with users to ensure they understand and are making full use of the system capabilities
- Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals
- Troubleshoot user problems and implement solutions.
- Acquire new systems knowledge through research, reading and formal training.
- Knowledge of configuration in SAP, including ability to configure a new company or process from scratch as well as investigate/troubleshoot existing configuration.
- Analyze OSS Notes and determine applicability.
- Knowledge of SAP localization and processes to support local requirements
- Knowledge and experience in the use of ECATT, LSMW, Winshuttle or other data load process
- Knowledge and experience in the use of user exits and enhancements available in SAP to support unique business requirements.
- Limited debugging of the system, ability to analyze ABAP short dumps and resolve underlying causes. Knowledge of programming languages in general is a positive.
- Assist BI Analyst with Functional reporting requirements including writing of specifications, testing and end user training.
- Use of OSS and SDN to research/resolve problems and/or find new ways of using the systems
- Continually review new performance improvement documentation released by SAP and determine suitable ones for implementation.
- Transport management in R/3 landscape and assist with R/3 security & authorization implementation.
Education/Experience:
- Demonstrated experience in project management
- Strong business acumen, preferably in logistics, warehouse/distribution and transportation areas.
- Must have good analytical, statistical and problem solving skills. Ability to write routine reports & correspondence.
- Sound judgment and decision making skills. Strong work ethic.
- Experience in MS Office, including Excel and Outlook
- Good interpersonal/customer relation skills; good verbal and written communications; ability to develop and implement strategic plans.
- Ability to direct and recommend cost-effective creative solutions.
- Strong commitment to customer satisfaction and quality.
- Ability to work flexible schedules including evenings and weekends; ability to travel overseas to our other locations for implementations.
- Versatility, flexibility, and a willingness to work within constantly changing priorities.
- Education - Bachelor's degree.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Videos To Watch