HVAC/R Service Manager - Light Commercial

  • Westchester
  • Coolsys
Overview:
With over 150 years of experience,
and headquartered in Southern CA,
CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K)
match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available
nationwide Employee discounts
on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities:
Project/Business
Responsibilities: Manages the Service P/L for
assigned
branch
(s)
. Forecasts
manpower
requirements
. Effectively prioritizes customer calls and
advises
dispatch accordingly
. Ensures customer requirements are followed and calls are completed on a timely basis
. Ensures customer rules are accurately adhered to and approves work orders
. Reviews dashboards and financial reports and takes
appropriate action
. Oversees the procurement of parts and supplies
. Maintains communication with customers and ensures their expectations are met
. Resolves issues or problems that
impact
customer satisfaction
. Manages and
maintains
fleet,
parts
and materials inventory
,
and resolves discrepancies or problems
in a timely manner
. Develops and
maintains
long term
relationships with customers and subcontractors
.
People Responsibilities: Communicates company direction, sets
expectations
and holds team accountable for results. Provides
leaderships
, builds a collaborative team and rewards accomplishments of the team. Interviews, selects, hires
,
and oversees onboarding of
s
upervisors
,
team lead
s and
t
echnicians
. Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume
. Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians
. Uses metrics to drive accountability and performance. Ensures compliance of Service policies and procedures, including
eSo
, refrigerant tracking,
time
and attendance, etc. Ensures use of PPE and the application of safe behavior, including driving, by all employees
. Ensures customer service and quality of work meets customer requirements and Source standards. Qualifications:
Project/Business
Management: High school diploma, GED, or completion of trade program or technical school.
College
degree is a plus. 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry. Knowledge of commercial refrigeration and HVAC principles and pr
actices, including service hour
estimation, labor forecasting, and multiple disciplines involved in area of responsibility. Proficiency
in understanding and managing P&L. Demonstrated business acumen Proficiency
in managing multiple
assignments
,
setting
and balancing competing priorities with strong organizational skills and
ability to
multi task
. Ability to
solve problems and apply
good judgement. Excellent verbal/nonverbal and written communication
and presentation skills
. Strong customer service skills,
including an
ability to proactively addres
s customer issues and concerns and
ability to forge strong working relationships with
customers. Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical
business
tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc. Good driving
record.
People Management: 5 + years of people management experience. Strong leadership skills,
with
demonstrated
experience
managing
a
diverse and multi-
discipline
workforce. Proficient
in
coaching,
training,
developing
and building a
team. Proficien
t
in
managing time,
delegating
assign
ments
and following through to ensure
good results
.
Join Us: Today, there are 26 different companies that make up the CoolSys family of brands .
Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Connect with us on
Facebook
and
Twi
tter
.
Coolsys is an EEO/AA Employer.
All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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