RN or LPN- Analyst - EpicCare Ambulatory, Bones & Link - Clinics

Job Description: Analyst - EpicCare Ambulatory, Bones & Link - Clinics
Department: EPIC
Summary
Primary build and support contact for clinic/ambulatory patient care applications within the electronic health record. Acts as subject matter resource for EHR application integration with other clinical applications and information systems, as necessary.
Professional Responsibilities:

• Acting as the primary support contact for the application's end users.
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic (Wisconsin) software.
• Identifying and implementing requested changes to the system.
• Serving as a liaison between end users' workflow needs and Epic (Wisconsin) staff.
• Maintaining regular communication with Epic (Wisconsin) representatives.
• Working with Epic (Wisconsin) representatives and organization stakeholders to ensure the system meets the organization's business needs including deliverables and timelines.
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
• Participating in training and working with end users.
• Troubleshooting problems and questions.
• Reviewing the status of projects and issues on an ongoing basis with leadership.
• Participating in weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones.

Required Skills/Abilities:

• Demonstrating flexibility with respect to changing end user business needs.
• The ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible.
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• The ability to communicate information clearly and concisely with project leadership and subject matter experts.
• The ability and willingness to learn new software and systems.
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Education and Experience:

• Registered Nurse or Licensed Practical Nurse, required.
• Two years clinic nursing experience, required.
• Attain assigned EPIC (WISCONSIN) Certification(s) within 90 days of employment.