Team Lead

Role Title:

Team Lead

Location: Detroit, MI (On-Site + Some Remote)

Duration:

12+ months

Role Type:

W2 Contract Engagement

Engagement Description

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives.

Top 3 Required Skills/Experience Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Required Skills/Experience

Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work Preferred Skills/Experience

Three (3) years customer service, or claims processing, or membership and billing experience (2) years experience in a leadership role Education/Certifications

Bachelor's Degree in related field

Job ID:

JOB-236025 Publish Date:

12 Jun 2024