Senior Servicing Operations Program Administrator

Job Description: The

Senior Servicing Operations Program Administrator

will report to the Senior Vice President, Servicing and will be

responsible for leading our Launch Servicing primary servicing business in the areas of client onboarding and ongoing operational and systemic program change implementations into the servicing operations. Specifically,

this individual will have responsibilities specific to the operational deployment of technology and operational process changes creating best-in-class servicing supporting our team, our lender clients, and borrowers. In addition,

this position will lead new client implementations (converting and new forward flow origination clients) and post-implementation client program changes.

Responsibilities:

Lead onboarding and implementation of new clients and their programs for both conversion of existing loans and new origination servicing forward flow Lead new program implementation for existing clients ensuring that each new program has been properly vetted, reviewed, and communicated throughout the organization prior to deployment Work closely with business development and legal teams during the new business development life cycle to ensure contractual servicing guidelines are well defined and required system modifications are documented and prioritized to ensure successful onboarding Work closely with client relationship management group to hand-off client interaction post-onboarding of a new client Engage and inform stakeholders throughout the organization on new programs added into the business to ensure preparedness for activities performed in those areas Facilitate and lead sessions to define new program requirements with technology and operations teams Perform testing and develop formal written communication of changes in operational functionality for servicing, collections, customer service and other areas within the business based on new or updated program requirements Participate in the development of procedures, policies, and methods which impact servicing, collections, customer service, and other areas within the business Work with the client relationship management group to deploy program changes into the LSS platform Ensure major areas of responsibility are completed to compliance guidelines and standards Other duties as assigned Education & Other Minimum Requirements

Bachelor's degree or High School diploma or GED and equivalent number of years of experience 5+ years’ experience in consumer loan servicing, customer/borrower service, servicing operations 2+ years leadership experience in a servicing operations environment Self-motivated candidate that can work well both individually, with peers, across multiple locations and in a team setting Demonstrated knowledge skills in the areas of technology supporting operational processes, reporting, and debugging skills in the development lifecycle Strong organizational and communication skills Demonstrated experience to collaborate with all levels of the organization and externally with clients Ability to solve problems independently, quickly, completely, and communicate clearly to all involved parties Possesses basic trouble shooting and resolution skills Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:

401(k) + company match up to 4% Medical, dental, and vision coverage Annual HSA contribution of $1,600 Life insurance, disability, and critical illness Birthday holiday 2 floating Community Days Free snacks and drinks in the office Tuition reimbursement program Generous PTO, including Paid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Community funds, wellness funds, and more Learn more about our benefits by viewing our

2024 Employee Benefits Brochure

.

Goal Solutions

, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services,

Launch Servicing

(“Launch”)

and

Turnstile Capital Management

(“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been

named “

Best Places to Work

” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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