Help Desk Support Specialist

<b>Stability.</b> <b> Innovation.</b> <b>We are Silgan.</b> <br> <br> <b>Now hiring for a Help Desk Support Specialist in Grandview, MO</b> <br> <br> <b>What we offer: </b> <br> <ul> <li>Fair and competitive salary.</li> <li>A stable, reliable, and environmentally conscious company.</li> <li>Continuing education with opportunities for advancement.</li> <li>A comprehensive benefits package, including medical, dental, vision, and life insurance.</li> <li>401(k) retirement savings plan.</li> <li>Paid time off.</li> <li>Paid holidays.</li> <li>Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.</li></ul> <br> <b>What you'll do</b>:<br> <ul> <li>Provide Level I & II support remotely via phone, using remote tools or onsite</li> <li>Troubleshoot software and hardware failures</li> <li>Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units</li> <li>Install hardware and peripheral components like docking stations, printers, keyboards, and monitors</li> <li>Load software packages such as networking components, operating systems, and office applications</li> <li>Prioritize and work on service desk tickets in the internal ticketing system</li> <li>Accountable for being part of an ongoing after-hours on-call rotation</li> <li>Develop and conduct various training and instruction for end users on OS and other applications</li> <li>Assist users in maximizing the use of computing systems</li> <li>Past retail and customer service a plus!</li> <li>Travel (national & international) may be possibility (5% - 10%)</li></ul> <br> <b>We need you to have:</b> <br> <ul> <li>Associates Degree</li> <li>2 + years of hands-on technical experience</li> <li>In lieu of a degree, 4 + years of hands-on technical experience required</li> <li>Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies</li> <li>Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS</li> <li>Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)</li></ul> <br> <b>Who We Are:</b> <br> <ul> <li>America's largest metal food packaging producer. </li> <li>A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.</li> <li>Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.</li></ul><img src="https://counter.adcourier.com/YmJnZW5lcmljLjUyMTUwLjEyNTI0QHNpbGdhbmNvbnRhaW5lcnNjb21wLmFwbGl0cmFrLmNvbQ.gif">