.. customer needs; handle escalated customer complaints and concerns with professionalism and empathy; stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice; participate in ongoing training and development programs to enhance knowledge and skills; .. read more
[Call Center / Remote] - Anywhere in the U.S. / Competitive pay / Medical benefits / 401K- As a Member Service Rep you'll: Advise and resolve any customer needs, and approach each interaction in an empathetic, and efficient manner; Assist with inquiries regarding pharmacy issues from members, providers, and pharmacy representatives; Exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance...Immediate Hire >>
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