Guest Service Representative

Position Summary:The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.Accountabilities/Duties:•Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.•Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.•Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.•Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.•Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.•Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.•Maintains a consistent work attendance and punctuality record.Education, Certifications and Work Experience Requirements:•Applicants must be 15 years of age or older. Applicants under 18 years old are required to get a NC Workers PermitWork Availability: Currently looking to full either PART TIME or FULL TIME positions. Preferred team members who are available 9am-4pm during weekdays.Join Our Growing FamilyFrom "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!Click to learn more about Nothing Bundt Cakes.Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.