Guest Relations Agent

Company Description
Guest Relations Agent
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties.
The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Ocean House Management is seeking individuals who have a passion for delivering awarding winning service, exhibits exceptional salesmanship and understands how to achieve companywide expectations.
Ocean House and Watch Hill Inn in Westerly, RI, is seeking a Guest Relations Agent:
Primary Job Responsibilities:

• Constantly and consistently exhibit Ocean House/Watch Hill Inn core values and standards of behavior including adherence to the Forbes 5-Star standards.
• Pro-actively greet guests warmly and provide a pleasant and comfortable experience.
• Introduce Guest to the Guest Relation Manager for check in or if not available offer a seat to the guest.
• Pro-actively engage all guests approaching the desk and respond with positive and engaging conversation, addressing guest concerns or questions.
• Where possible, pro-actively offer services, activities or resolutions that are personalized to the guests needs.
• Utilize computer systems to efficiently and accurately enter registration information.
• Follow proper procedures related to collection of payment, dates of stay and guest contact information.
• Efficiently complete check-out transactions with guests in a friendly manner and invite them to return again soon.

Secondary Responsibilities:

• Assist Destination Service Agent with overflow of calls and transfer callers to appropriate extension as necessary.
• Complete required reports and paperwork as directed by supervisor.
• Maintain room number, key and credit card information control and confidentiality.
• Other duties as assigned.

Past Work Experience: Prior hotel or equivalent guest service experience preferred.
Computer experience required, preferably in a hotel environment.
Communication: Exceptional ability to engage in friendly, polite conversation even if guest becomes upset. Must speak clearly and understandably. Exceptional conversation and telephone skills. Ability to maintain engaged conversation while using computer equipment.
Job Description
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Please apply direct at Careers - Ocean House (oceanhouseri.com)