Bilingual Licensed Practical Nurse Clinical Interviewer (Remote)

Description

Who We Are CSS Health (a division of Clarest Health) has a thriving office in the heart of Buffalo’s Larkin District. We are changing the face of healthcare by providing better care, lowering costs, and helping to save lives -- all with our industry-leading Medication Therapy Management platform. Our team leads the industry in innovative Medication Management and Care Coordination software. Founded by Pharmacists and IT professionals, we aim to provide actionable data to enhance healthcare delivery and reduce costs. Job Summary Our Bilingual LPN Clinical Interviewer  will play a key role in performing telephonic patient outreach, interviewing patients about their medications, and ensuring adherence and patient safety. This position does not involve hands-on care. Title: Bilingual Licensed Practical Nurse Clinical Interviewer Dept:  Medication Management and Care Coordination Reports To:  Director of Patient Services FLSA:  Non- Exempt Location:  Remote Essential Responsibilities:

• Conduct telephonic patient interviews in both Spanish and English about their medications, including prescriptions and over-the-counter items.
• Discuss adherence, adverse effects, current health status, and provide therapeutic recommendations.
• Accurately document clinical data in patient charts.
• Identify potential issues based on patient interviews and information gathered.
• Maintain current knowledge of medications and adhere to CSS Health policies and procedures, including HIPAA, privacy, and security.
• Operate office equipment such as voicemail messaging systems, email, and various software applications to support operational processes.
• Multitask effectively to manage multiple patient interactions and documentation tasks simultaneously.
• Maintain a student mentality, continuously seeking opportunities to learn and stay updated on the latest in medication management and care coordination.
• Perform other duties or tasks as assigned or required.
• The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer
• Must have high-speed internet.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this employee for this role. Required Skills  (Education/Certification/ Licenses/Years of Experience) :

• Education:  Graduation from an accredited nursing program (LPN) or (LVN) with an active license. (Must be in good standing)
• Experience:  At least 1 year of experience in the healthcare industry and/ or call center experience preferred.
• Multilingual:  Fluency in both Spanish and English.
• Tech- Savvy:  Intermediate understanding of Microsoft Office Suite (Excel, Word, etc.) and database navigation.
• Student Mentality:  Continuously improve knowledge and skills, demonstrating a strong willingness to learn and adapt.
• Flexibility:  Willingness to work the intended hours and adapt to changing schedules.
• Communication Skills:  Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Customer Service:  At least 1 year of customer service and/or call center experience preferred.
• Knowledge:  Understanding of HIPAA, Privacy, Safety, and Compliance guidelines.

Preferences:

• Knowledge of MTM and Transition of Care procedures and processes preferred.
• Understanding of Medicare and Medicaid programs preferred.

Competencies:

• Strong multitasking abilities to manage patient interactions and documentation efficiently.
• In-depth knowledge of medications, including common uses, side effects, and interactions.

• Ability to work as a team member, demonstrate professionalism, and possess strong telephonic communication skills.
• Attention to detail and exercise professional work ethics.
• Maintain a student mentality to continuously learn and improve in the role.
• Ability to navigate database systems efficiently.
• Excellent record-keeping techniques.

Why Work for Us?

• Competitive Salary: $23 – $26/hr
• 401(k) with company match
• Medical, Dental, and Health Insurance
• Telemedicine
• Paid Time Off
• Paid Holidays Off
• Pet Insurance
• Appreciative Culture: We value the work you do and the ideas you have.
• Collaborative Environment: Work with colleagues who share your customer focus and commitment to excellence.
• No Hands-On Care

Schedule:

• Monday through Thursday: 11 a.m. to 7:00 p.m.
• Friday: 9:00 a.m. to 5:00 p.m.

Physical Demands:

• Regularly required to sit, stand, walk, use hands, reach with hands and arms, and talk or hear.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours:  This is a full-time position, 40 hours per week. Travel:  Travel is not required for this position. Work Environment:  This job is performed remotely. Candidates must reside in one of the following states: New York, Florida, Texas, Missouri, North Carolina, Pennsylvania, Oklahoma, Oregon, Illinois, Wyoming, California, Arkansas, West Virginia, Maine, Michigan, Ohio, and Georgia. Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.