.. changing environment. Job Type: Full-time Pay: $70,** - $80,** per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Day shift Work .. read more
Crescent Bank is hiring for a Senior Vice President of Account Services who will lead the organization’s Account Service’s function.
Position Summary:
The Senior Vice President of Account Services is a strategic leadership role responsible for overseeing and directing all facets of account services operations. This includes the management of account maintenance, mailroom operations, payment processing, and compliance issue remediation. The role demands a proactive approach to digital adoption strategies and a strong focus on vendor management to ensure seamless service delivery.
Key Duties and Responsibilities:
• Develop and implement comprehensive strategies for account maintenance activities, including extensions, loan modifications, and due date changes.
• Oversee the mailroom management to ensure efficient handling and distribution of correspondence.
• Direct the payment processing functions, ensuring accurate and timely processing across various payment channels.
• Manage credit bureau reporting and disputes, ensuring accuracy and compliance with regulatory standards.
• Supervise letter reconciliation and management to maintain clear and consistent communication with clients.
• Lead compliance issue remediation efforts to address and resolve any regulatory concerns promptly.
• Champion digital adoption strategies to enhance customer experience and operational efficiency.
• Maintain robust vendor management practices for key partners including payment processors, letter vendors, and document repository services.
Key Leadership Abilities:
• Process Improvement: Proactively identify and implement process enhancements, methodologies, and metrics to achieve operational excellence.
• Technical Solutions: Analyze departmental processes to identify technical solutions that elevate customer experience and operational efficiency.
• Team Development: Inspire, coach, and mentor team members to leverage their strengths and boost their performance.
• Strategic Advising: Provide insights to the Chief Operations Officer on account management strategies, performance trends, and the efficacy of operational procedures.
• Frontline Interaction: Engage with team members regularly to gather firsthand feedback on operational strategies and their impact.
• Cultural Leadership: Foster a workplace environment that embodies the bank's Core Values and promotes a positive organizational culture.
• Operational Management: Assist with budgeting, purchasing, staffing, and setting performance goals for the call center, ensuring alignment with corporate objectives.
• Policy Enforcement: Administer disciplinary actions in accordance with corporate policies and Human Resources guidelines, when necessary.
• Industry Engagement: Stay abreast of industry best practices and technological advancements through networking and participation in industry conferences.
About Crescent Bank:
• Established in 1991 as a small, New Orleans-based community bank.
• Has a presence nationwide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
• Prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
• Core Values include Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership.
• Offers key benefits such as workplace flexibility for eligible positions, insurance programs, multiple types of paid time off, retirement program with company contribution, paid parental leave, award-winning wellness programs, tuition reimbursement, and payroll on demand.
Qualifications:
• A minimum of 10 years of management experience is required.
• Strong technical systems knowledge, particularly of payment and eVault solutions, is preferred.
• Proven experience in leading and implementing process automation projects is advantageous.
• Excellent business acumen with the ability to analyze call center production metrics and interpret them to drive actionable business improvements using technical and process solutions.
• Outstanding written and verbal communication skills, capable of effectively interacting with all organizational levels.
• Comprehensive knowledge of Microsoft Office Suite, especially Microsoft Word and Excel.
• In-depth understanding of credit bureau reporting and complaint management protocols.
• Commitment to equal opportunity employment practices.
Equal Opportunity Employer/Veterans/Disabled
Position Summary:
The Senior Vice President of Account Services is a strategic leadership role responsible for overseeing and directing all facets of account services operations. This includes the management of account maintenance, mailroom operations, payment processing, and compliance issue remediation. The role demands a proactive approach to digital adoption strategies and a strong focus on vendor management to ensure seamless service delivery.
Key Duties and Responsibilities:
• Develop and implement comprehensive strategies for account maintenance activities, including extensions, loan modifications, and due date changes.
• Oversee the mailroom management to ensure efficient handling and distribution of correspondence.
• Direct the payment processing functions, ensuring accurate and timely processing across various payment channels.
• Manage credit bureau reporting and disputes, ensuring accuracy and compliance with regulatory standards.
• Supervise letter reconciliation and management to maintain clear and consistent communication with clients.
• Lead compliance issue remediation efforts to address and resolve any regulatory concerns promptly.
• Champion digital adoption strategies to enhance customer experience and operational efficiency.
• Maintain robust vendor management practices for key partners including payment processors, letter vendors, and document repository services.
Key Leadership Abilities:
• Process Improvement: Proactively identify and implement process enhancements, methodologies, and metrics to achieve operational excellence.
• Technical Solutions: Analyze departmental processes to identify technical solutions that elevate customer experience and operational efficiency.
• Team Development: Inspire, coach, and mentor team members to leverage their strengths and boost their performance.
• Strategic Advising: Provide insights to the Chief Operations Officer on account management strategies, performance trends, and the efficacy of operational procedures.
• Frontline Interaction: Engage with team members regularly to gather firsthand feedback on operational strategies and their impact.
• Cultural Leadership: Foster a workplace environment that embodies the bank's Core Values and promotes a positive organizational culture.
• Operational Management: Assist with budgeting, purchasing, staffing, and setting performance goals for the call center, ensuring alignment with corporate objectives.
• Policy Enforcement: Administer disciplinary actions in accordance with corporate policies and Human Resources guidelines, when necessary.
• Industry Engagement: Stay abreast of industry best practices and technological advancements through networking and participation in industry conferences.
About Crescent Bank:
• Established in 1991 as a small, New Orleans-based community bank.
• Has a presence nationwide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
• Prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
• Core Values include Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership.
• Offers key benefits such as workplace flexibility for eligible positions, insurance programs, multiple types of paid time off, retirement program with company contribution, paid parental leave, award-winning wellness programs, tuition reimbursement, and payroll on demand.
Qualifications:
• A minimum of 10 years of management experience is required.
• Strong technical systems knowledge, particularly of payment and eVault solutions, is preferred.
• Proven experience in leading and implementing process automation projects is advantageous.
• Excellent business acumen with the ability to analyze call center production metrics and interpret them to drive actionable business improvements using technical and process solutions.
• Outstanding written and verbal communication skills, capable of effectively interacting with all organizational levels.
• Comprehensive knowledge of Microsoft Office Suite, especially Microsoft Word and Excel.
• In-depth understanding of credit bureau reporting and complaint management protocols.
• Commitment to equal opportunity employment practices.
Equal Opportunity Employer/Veterans/Disabled