.. owner and participation in QA and performance improvement activities. Reviews/investigates incidents, analyzes for trends; implements corrective action plans as needed. Accreditation/Survey Readiness, QA audits/detailed corrective action plan audits. Manages HHCAHPS distribution in SHP. Emergency Preparedness .. read more
[Call Center / Remote] - Anywhere in U.S. / Competitive Pay / Medical, dental and vision / PTO / Paid training - As a Customer Service Rep you'll: Answer inbound client calls to assist and resolve any concerns; Utilize high-performing customer service skills to meet and maintain expected KPI's; Conduct research to provide answers for customers to resolve their issues; Record details of customer interactions in company Fast >>
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