.. assistance; Prioritize effectively across multiple channels: switching between SMS, EMR, phone, meetings, and Slack to deliver patient-centered care; Provide patients with advocacy, in the form of emotional support, de-escalation, education, and modeling good problem-solving behavior...Hiring Fast >> .. read more
[Customer Service / Remote] - Anywhere in the U.S. / Competitive pay - As a Member Guide you'll: Spearhead member engagement efforts by executing key initiatives like new member onboarding; Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification; Provide real-time support for patient scheduling; Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed; Deliver ongoing member services, including phone support, message filtering, and responses; Provide immediate technology support for Fast >>
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