.. environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls as necessary to alternate billing departments; Determine resolutions to customer issues while adhering to client rules and expectations; Follow through with all requests, which may require calling .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Healthcare, Dental & Vision / Weekend & Holiday Availability Required - As a Customer Experience Associate you'll: Respond to customer inquiries across email, phone, SMS and other messaging systems with excellent tone, grammar and spelling for written communications; Proactively contact new subscribers and members as needed to ensure they convert successfully; Resolve issues in a personalized, accurate and timely manner; Strive to meet and exceed structured performance targets; Report on customer trends and feedback...Hiring Fast >>
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