.. communications from clients; Document interactions in case management systems; Update clients on ongoing resolutions; Directly resolve client inquiries using established methods and escalate to other departments when necessary; Provide valuable input to improve processes and contribute to enhancing the .. read more
[Call Center / Remote] - Anywhere in the U.S. / Competitive pay / Medical benefits / 401K- As a Member Service Rep you'll: Advise and resolve any customer needs, and approach each interaction in an empathetic, and efficient manner; Assist with inquiries regarding pharmacy issues from members, providers, and pharmacy representatives; Exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance...Immediate Hire >>
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