Front Desk Agent

Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
The Aloft Sarasota Hotel located at 1401 Ringling Blvd, in downtown Sarasota, FL. Our life style hotel offers 139 rooms and 2400 square feet of meeting space with an urban-influenced design and a social atmosphere. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Aloft Sarasota and Pyramid Hotel Group can mean for you! We also offer the following benefits:
• Seven Paid Holidays
• Paid Time Off
• Hotel Discounts
• Medical, Dental, Vision Insurance
• Hospital, Critical Illness, & Accident Insurance
• Short Term Disability Insurance
• Free Employee Life & ADD Insurance
• 401K with Employer Match
• Employee Focused CARE Culture
Overview
Aloft Sarasota is looking for talented people ready to deliver a twist in travel. Our talent naturally find opportunities to deliver, delight, and engage. Aloft talent take a fresh, energetic approach to everything in life.....and know how to juggle without dropping everything.
If you are dynamic, engaging, and stylish with a passion for hospitality, then Aloft Sarasota may be just the place to give your career a lift. Aloft offers something bold and new to the traveler.
As the sentinel of the Welcome area, the Front Desk Talent is the eyes and ears of the hotel and often the guest interaction touch point. Located in the center of it all, Front Desk Talent need to own and drive the guest experience the moment they walk through the door. Responsible for check-in, check-out, kiosk operations, re:fuel and all guest interactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of the re:mix lobby.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Global from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Experience with Galaxy systems is a plus but not required.

Qualifications
Availbility:
Evening, Weekend, and Holiday Required
Education:
High school diploma preferred.
Experience:
No prior experience required. Prior hospitality experience preferred.
Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other:
Applicants with additional language skills preferred.