.. identify, and assess each customer's need to offer a solution that empowers them to use BOSSCAT's services; Provide accurate information and proactive updates coordinating product, operations and field team technology and support; Achieve/exceed individual and team customer satisfaction and quality targets; .. read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / PTO / 401k match - As a Customer Care Specialist you'll: Respond to customer-generated tickets and provide thoughtful, personalized communication; Ask questions and actively listen to customers to understand their issues, demonstrating respect and concern at all times; Provide billing and pricing information to customers; Track down information needed to accurately and appropriately respond to customer questions and needs; Schedule service appointments; Promote Cable One products, features and services for potential upselling..Hiring Fast >>
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