.. high-quality responses to customers via email ticketing system and chat; Take ownership of customer issues and follow problems through to resolution; Work closely with team leads and shift managers to ensure customer satisfaction; Recognize trends and service impacting events and escalate properly...Hiring .. read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $21 per hour / Fully paid medical benefits / 401k match / PTO / Laptop provided - As a Client Services Associate you'll: Provide timely and accurate information to inbound customer service requests; Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems; Schedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portals; Follow up throughout the life of existing tickets and keep the customers informed about ticket Fast >>
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