Customer Service and Sales Consultant

Amy E. Customer Service and Sales Consultant Profile Results-driven and adaptable professional with advising, strategic partnering, and collaboration at the forefront of skills. Key Skills & Competencies Effective Communicator Cross-Functional Teaming Customer-Focused Telecommuting Vendor Management French & Italian Proficiency Trusted Advisor Strong Interpersonal Skills Strategic Partnerships Microsoft Office 365 SharePoint Professional Experience Executive Travel Consultant, Aetna, Hartford, CT - 11 years Planned, scheduled, and communicated all travel on corporate aircraft, including airport and aircraft selection, ground transportation and hotel arrangements, to support senior leadership business needs | Maintained all post-flight recordkeeping, adhering to FAA and IRS guidelines, to ensure 100% compliance

• Achieved 100% overall customer satisfaction through meticulous attention to detail, proactive problem solving, resourcefulness
• Built strong partnerships with vendor suppliers
• Conducted quarterly business reviews, monitored customer satisfaction and spending, partnered on initiatives to increase value
• Created process improvement measures, maximizing use of software, SharePoint, and apps, resulting in improved customer experience and a more streamlined workflow
• Appointed as dedicated single point of contact to support the Board of Directors
• Planned and executed complex travel logistics, built relationships
• As trusted, collaborative partner, achieved zero defect culture
• Initiated, edited, and implemented department Standard Operating Procedures to promote consistency and to facilitate onboarding of new employees International Sales & Service Representative, American Airlines, Hartford/Windsor, CT - 16 years Outstanding Employee Award Sold products and services | Resolved customer issues | Developed and delivered training classes | Performed quality control, coached and mentored employees to achieve maximum results | Provided translation services for French and Italian customers
• Consistently exceeded revenue goals by an average of 10%
• Facilitated new hire training in product knowledge, sales and customer service skills
• Mentored probationary employees to improve productivity
• Monitored sales calls for quality control and to provide quarterly employee evaluations
• Chosen for assignment in Ireland, to support systems transition at the European Reservations Office Community Experience Annual Trail Maintenance volunteer, Riverfront Recapture and Farmington Valley Trails Council Food Sorting volunteer, Connecticut Food Bank Education Bachelor of Arts in French, Minor International Studies - Boston College, Boston, MA Other Experience/Awards/Publications 2015 Corporate Angel Network Award 2011 Aetna Way Excellence Award Nomination for Customer Service Excellence and Compliance 2009 Peoples Choice Award 2007 Outstanding Employee Award for consistently demonstrating a superior quality of work, excellent leadership skills, and teamwork 2004 ACE (Accuracy, Courtesy, Efficiency) Award, bestowed on only 5% of the sales force
  
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