.. Maryland. Job Description & Requirements Specialty: Ultrasound Technologist Discipline: Allied Health Professional Start Date: 07/15/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel Anders Group Job ID #** Pay package is based on 12 hour shifts and 36 hours per .. read more
Salary :
$6,144.67 - $7,611.07 Monthly
Location :
Orange County Superior Court, CA
Job Type:
Full-Time Regular
Job Number:
7945SG-0624
Department:
Court Technology Services
Opening Date:
06/27/2024
Closing Date:
7/12/2024 11:59 PM Pacific
Position Information
The Superior Court of California, County of Orange
is now accepting applications for:
USER SUPPORT TECHNICIAN
ANNUAL SALARY $73,736.00 - $91,332.80
Benefit Highlights
Choice of five medical plans
Defined Benefit Retirement Plan (2.50% at 67 formula)
Health Reimbursement Arrangement (HRA) Vacation and sick leave packages 14 paid holidays per year Tuition reimbursement Optional deferred compensation program (457 plan)
Deadline to apply for this recruitment is
Friday, July 12, 2024, at 11:59 PM PST.
This recruitment is open to external candidates, internal OCSC employees, and internal OCSC promotions. The eligible list established from this recruitment will be used to fill current and future vacancies.
THE POSITION
The User Support Technician performs journey level workstation and end user support functions. The incumbent diagnoses and resolves problem calls and research, install, troubleshoot, configure, and test computer hardware, software, and peripheral equipment at any justice center throughout Orange County. The incumbent is expected to demonstrate a strong customer service orientation and skills and work effectively with court managers, staff, vendors, and Judicial Officers.
The User Support Technician typically works under the supervision of the User Support Supervisor or lead support of the Senior User Support Technician. Work is typically assigned in terms of general objectives or support areas of responsibility. The classification may be required to work beyond normal business hours or be on call on a rotating basis.
Examples of Duties
Job duties may include, but are not limited to, the following:
* Receives and responds to inquiries and requests for routine technical assistance from end-users on computer software and hardware, printers, other peripheral equipment and local area networks; troubleshoots, diagnoses and resolves basic and/or routine hardware, software and network connectivity problems via remote access, on-site, or by telephone; opens, logs and documents actions taken on problem calls in the help desk software; refers more complex problems to higher level User Support staff for resolution.
* Follows established protocols and procedures, installs, configures, and upgrades hardware and standard software in accordance with established end-user profiles; configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings.
* Diagnoses routine hardware, software and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.
To view the full job description, please click on the following link:
Minimum Qualifications
OPTION I:
Required Education:
High school diploma or GED equivalent; and
Required Experience:
Two (2) years full-time (or equivalent) of experience supporting end-users in the use and operation of computer hardware and software.
OR
OPTION II:
Required Education:
Associate's degree in computer technology or a closely related technical field from an accredited trade or vocational school.
Note: To receive educational credit, a copy of your official college transcripts must be included with your application.
ADDITIONAL REQUIREMENTS (LICENSES, CERTIFICATIONS, TESTING, etc.):
* Possession of a valid California Class C driver's license by the date of appointment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers. * Completion of pre-employment physical is required.
PHYSICAL REQUIREMENTS:
Completion of pre-employment physical is required for this position, the requirement includes the ability to lift equipment weighing up to 50 pounds; climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture; speak clearly and understandably and hear clearly both in-person and over the telephone; vision for both close and distance work.
Additional Information
APPLICATION PROCESS All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click
For tips on completing/updating your application, refer to our
"Helpful Application Tips"
guide by clicking
Resumes will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all
current and previous
related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.
SELECTION PROCESS Candidates who meet the minimum qualifications will be referred to additional steps in the selection process, which includes a background check to evaluate compatibility with court employment and a reference check.
STEP 1:
Applications will be reviewed to identify candidates who meet the minimum qualifications. Only those who meet the minimum qualifications will proceed to the next step in the recruitment process.
STEP 2:
Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. If any part of the assessment process consists of proctored, in-person tests, candidates will be required to appear in person regardless of where they reside. Note: Though candidates may live outside of the State of California while participating in a recruitment process, individuals must reside within the State to be eligible for Court employment.
STEP 3:
Candidates who are successful in step 2 will be placed on the eligible list and may be considered for interview. Placement on the eligible list is not a guarantee of interview or employment.
All candidates will be notified via email of their status at each step of the process.
BACKGROUND CHECK A thorough background check will be conducted, including but not limited to work experience, education, certifications, driving record, criminal record, litigation judgment or verdict, and financial/credit information. Fingerprints of candidates are also taken as part of our background check process.
REASONABLE ACCOMMODATIONS Orange County Superior Court provides reasonable accommodations for applicants with disabilities, upon request. Please contact the Human Resources Department at if you feel that you will need a reasonable accommodation for any aspect of the selection process.
PRACTICE TESTS General practice tests are available to help candidates prepare for online examinations. An interactive, Online Test Preparation System for taking practice tests may be accessed on the SHL website. Please note that the test(s) offered on this site only serve as guides. The test questions that you complete during your actual test may vary in format, content, and level of difficulty. To access the practice tests, please visit
ELIGIBLE LIST This recruitment will be used to establish an eligible list for current and future vacancies. The eligible list will remain active until the list is exhausted or a new recruitment opens.
STATUS NOTIFICATIONS You will be notified by email during the process of this recruitment through GovernmentJobs.com. Please check your email spam/junk folders and accept emails ending with GovernmentJobs.com and occourts.org. If your information changes, please update your profile at
eVERIFY The Superior Court of California, County of Orange participates in the e-Verify program.
QUESTIONS? For questions regarding this recruitment, please contact Joseph Salafia at For general employment information, please click
An Equal Opportunity Employer
INSURANCE PLANS:
Employees have an option to enroll in one of five medical plans; three HMO's (Cigna Select, Cigna Choice, and Kaiser Choice) and two PPO's (Wellwise Choice or Sharewell Choice), both administered by Blue Shield. The employee contributions toward the HMO or PPO insurance vary based on plan, coverage level and participation in the annual wellness credit program. To view health plan rates and summaries of benefits and coverage, click
Various non-medical benefits (dental, vision, life insurance, accidental death and dismemberment insurance, short-term disability (STD) insurance) are available and are administered by the Orange County Employees Association (OCEA).
HEALTH REIMBURSEMENT ARRANGEMENT:
The Court will contribute $60.00 per pay period into individual employee Health Reimbursement Arrangement (HRA) accounts for eligible full-time employees ($30 per pay period for part-time). This Court contribution will increase 2.5% annually each first full pay period in July, beginning July 2024.
LONG-TERM CARE:
CalPERS Long-Term Care coverage is available to current and former California public employees, retirees, their spouses, parents, parents-in-law, children, siblings (including stepbrothers and stepsisters), grandparents, grandchildren, nieces, nephews, aunts, uncles, sons-in-law, daughters-in-law between the ages of 18 and 79 when they apply. Eligible family members may apply even if the public employee or retiree who makes them eligible does not apply or is not approved for coverage. NOTICE: CalPERS has temporarily suspended open enrollment for the Long-Term Care Program due to current uncertainty in the long-term care market. Therefore, until further notice, CalPERS will no longer accept new applications for coverage at this time.
RETIREMENT:
Defined Benefit, fully qualified plan based on the County Employees Retirement Law of 1937 (Government Code Section 31450 et. al.). Employee and Court contributions are based on several variables including age, hire date, and salary. The plan is administered by an independent agency, Orange County Employees Retirement System (OCERS), and has reciprocity with various California systems. Currently, eligible new employees hired on or after January 1, 2013, will be enrolled in a defined benefit retirement plan referred to as Plan U (2.5% at 67 formula). *If you were employed by an OCERS employer or reciprocal agency prior to January 1, 2013, you have less than a six-month break in service, and reciprocity is established, you may be eligible to select from two other retirement pension formula options (Plan J or Plan P). See website for more information.
DEFERRED COMPENSATION:
Optional deferred compensation 457 & Roth 457 Deferred Contribution Plans are available.
VACATION ACCRUAL:
New full-time employees earn 80 hours of vacation after the employee has accumulated 2,080 regularly scheduled paid hours (after approximately 1 year of service). Following the first year, vacation is accrued as follows: 1-3 years, 80 hours per year; 4-9 years, 120 hours per year; 10-19 years, 160 hours per year; 20 or more year, 200 hours per year. Maximum accrual of hours: 0-9 years; 240 hours; 10 or more years, 320 hours. Part-time employees accrue vacation on a prorated basis.
HOLIDAYS:
14 paid holidays per year.
SICK LEAVE:
0-3 years accrue 72 hours of sick time per year as full-time employees. After 3 years, full-time employees accrue 96 hours per year. Part-time employees accrue sick leave on a prorated basis. Unlimited accrual. Some sick leave maybe converted to cash or vacation time
COMP TIME:
All employees receive compensatory time every March. Full-time employees receive 4 hours and part-time employees receive 2 hours.
BEREAVEMENT LEAVE:
5 days of paid leave per qualifying instance.
UNEMPLOYMENT INSURANCE:
Court pays into county administered insurance fund.
OVERTIME:
In addition to legally required overtime, the Court pays overtime to represented, FLSA-exempt employees for work ordered and performed in excess of 40 hours per week. Represented Court Technology employees who are FLSA-exempt earn overtime for work ordered and performed in excess of 80 hours per pay period.
WORKERS' COMPENSATION:
Administered by the Judicial Council's, third party administrator.
EDUCATION REIMBURSEMENT:
Court reimburses up to $3,500 per year of tuition for approved, necessary courses, subject to availability of funds.
FEDERAL STUDENT LOAN REPAYMENT AND FORGIVENESS PROGRAMS:
Employees of the Court may be eligible for Federal Student Loan Repayment and Loan Forgiveness Programs.
BILINGUAL PAY:
Available at additional $0.58/hour for selected classes in selected positions.
EXCEPTIONAL BILINGUAL PAY:
Available for specific classes at a rate of $1.15/hour in selected positions.
EMPLOYEE ASSISTANCE PROGRAM (EAP):
Court offers EAP confidential services to assist employees with marital, family, emotional, legal, financial, and chemical dependency problems. This service is offered 24 hours a day, 7 days a week.
DISCOUNT PROGRAMS:
There are numerous discount programs available to Court employees. These include, but are not limited to discounts on hearing aids, pet insurance, local attractions, technology products, wellness services and gym memberships.
ONLINE PRIVACY BENEFIT:
Employees may elect to enroll in a voluntary online privacy protection plan provided by IronWall360. This benefit helps protect employee's online privacy by searching the Internet and locating any personal information and making sure it is removed.
Provisions are subject to terms:
01
INSTRUCTIONS : The information you provide on this questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the selection process and may also be used in a competitive evaluation of qualifications. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A".
Statements such as "see application" or "see résumé" will not be accepted in lieu of a response.
All employers referenced on this questionnaire must be listed on your application.Do you understand these instructions?
Yes No
02
RESIDENCY/WORK ELIGIBILITY REQUIREMENT: I understand that I may live outside of the State of California while participating in a recruitment process, and that if I am selected for this position, I must reside within the State to be eligible for Court employment. In addition, work performed while working for the Court, even remote work, must be done within the State of California. Please note the Orange County Superior Court does not sponsor work visas for applicants. Do you understand this requirement?
Yes No
03
I understand that a résumé
MAY NOT
be submitted in lieu of the employment application (or completion of the work history section of the application) or this supplemental questionnaire. A résumé may be submitted in addition to the employment application, but applicants are selected for testing and/or an interview based primarily on information supplied by the application and supplemental questionnaire.Do you understand the information given in these instructions?
Yes No
04
How many years of full-time experience do you have supporting end-users in the use and operation of computer hardware and software?
None Less than one (1) year At least one (1) year, but less than two (2) years Two (2) or more years
05
Describe your experience supporting, troubleshooting, and evaluating desktop computers and software in a client/server environment. Include the name of the employer(s), position(s) held and dates of employment for each job included. If you do not have experience in this area, please answer "N/A".
06
Do you have an Associate's degree or higher from an accredited trade or vocational school, or college or university in computer technology or a closely related technical field?
No, I do not have an Associate's degree or higher in one of the areas listed above. Yes, I have an Associate's degree or higher in computer technology or a closely related technical field listed above.
07
Education Verification: to receive education credit, a clear copy of your transcript must be attached with your application. Do you understand that if no transcripts are attached, you will not receive credit?
Yes No
08
List any technical certifications you have (e.g. A+ Certification, Microsoft, etc.) and the name of the institution you received the certificate from. If you do not have technical certifications, please answer "N/A".
09
Describe any hardware and software you are proficient in using. For example, PC, MAC, Audio Visual Equipment, printers, basic networking, etc. If you do not have experience in this area, please answer "N/A".
10
Describe any work experience in which you provided customer service to internal customers and include the length of time. If you do not have experience in this area, please answer "N/A".
11
Describe your experience providing remote technical support. If you do not have experience in this area, please answer "N/A".
Required Question
$6,144.67 - $7,611.07 Monthly
Location :
Orange County Superior Court, CA
Job Type:
Full-Time Regular
Job Number:
7945SG-0624
Department:
Court Technology Services
Opening Date:
06/27/2024
Closing Date:
7/12/2024 11:59 PM Pacific
Position Information
The Superior Court of California, County of Orange
is now accepting applications for:
USER SUPPORT TECHNICIAN
ANNUAL SALARY $73,736.00 - $91,332.80
Benefit Highlights
Choice of five medical plans
Defined Benefit Retirement Plan (2.50% at 67 formula)
Health Reimbursement Arrangement (HRA) Vacation and sick leave packages 14 paid holidays per year Tuition reimbursement Optional deferred compensation program (457 plan)
Deadline to apply for this recruitment is
Friday, July 12, 2024, at 11:59 PM PST.
This recruitment is open to external candidates, internal OCSC employees, and internal OCSC promotions. The eligible list established from this recruitment will be used to fill current and future vacancies.
THE POSITION
The User Support Technician performs journey level workstation and end user support functions. The incumbent diagnoses and resolves problem calls and research, install, troubleshoot, configure, and test computer hardware, software, and peripheral equipment at any justice center throughout Orange County. The incumbent is expected to demonstrate a strong customer service orientation and skills and work effectively with court managers, staff, vendors, and Judicial Officers.
The User Support Technician typically works under the supervision of the User Support Supervisor or lead support of the Senior User Support Technician. Work is typically assigned in terms of general objectives or support areas of responsibility. The classification may be required to work beyond normal business hours or be on call on a rotating basis.
Examples of Duties
Job duties may include, but are not limited to, the following:
* Receives and responds to inquiries and requests for routine technical assistance from end-users on computer software and hardware, printers, other peripheral equipment and local area networks; troubleshoots, diagnoses and resolves basic and/or routine hardware, software and network connectivity problems via remote access, on-site, or by telephone; opens, logs and documents actions taken on problem calls in the help desk software; refers more complex problems to higher level User Support staff for resolution.
* Follows established protocols and procedures, installs, configures, and upgrades hardware and standard software in accordance with established end-user profiles; configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings.
* Diagnoses routine hardware, software and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.
To view the full job description, please click on the following link:
Minimum Qualifications
OPTION I:
Required Education:
High school diploma or GED equivalent; and
Required Experience:
Two (2) years full-time (or equivalent) of experience supporting end-users in the use and operation of computer hardware and software.
OR
OPTION II:
Required Education:
Associate's degree in computer technology or a closely related technical field from an accredited trade or vocational school.
Note: To receive educational credit, a copy of your official college transcripts must be included with your application.
ADDITIONAL REQUIREMENTS (LICENSES, CERTIFICATIONS, TESTING, etc.):
* Possession of a valid California Class C driver's license by the date of appointment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers. * Completion of pre-employment physical is required.
PHYSICAL REQUIREMENTS:
Completion of pre-employment physical is required for this position, the requirement includes the ability to lift equipment weighing up to 50 pounds; climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture; speak clearly and understandably and hear clearly both in-person and over the telephone; vision for both close and distance work.
Additional Information
APPLICATION PROCESS All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click
For tips on completing/updating your application, refer to our
"Helpful Application Tips"
guide by clicking
Resumes will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all
current and previous
related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.
SELECTION PROCESS Candidates who meet the minimum qualifications will be referred to additional steps in the selection process, which includes a background check to evaluate compatibility with court employment and a reference check.
STEP 1:
Applications will be reviewed to identify candidates who meet the minimum qualifications. Only those who meet the minimum qualifications will proceed to the next step in the recruitment process.
STEP 2:
Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. If any part of the assessment process consists of proctored, in-person tests, candidates will be required to appear in person regardless of where they reside. Note: Though candidates may live outside of the State of California while participating in a recruitment process, individuals must reside within the State to be eligible for Court employment.
STEP 3:
Candidates who are successful in step 2 will be placed on the eligible list and may be considered for interview. Placement on the eligible list is not a guarantee of interview or employment.
All candidates will be notified via email of their status at each step of the process.
BACKGROUND CHECK A thorough background check will be conducted, including but not limited to work experience, education, certifications, driving record, criminal record, litigation judgment or verdict, and financial/credit information. Fingerprints of candidates are also taken as part of our background check process.
REASONABLE ACCOMMODATIONS Orange County Superior Court provides reasonable accommodations for applicants with disabilities, upon request. Please contact the Human Resources Department at if you feel that you will need a reasonable accommodation for any aspect of the selection process.
PRACTICE TESTS General practice tests are available to help candidates prepare for online examinations. An interactive, Online Test Preparation System for taking practice tests may be accessed on the SHL website. Please note that the test(s) offered on this site only serve as guides. The test questions that you complete during your actual test may vary in format, content, and level of difficulty. To access the practice tests, please visit
ELIGIBLE LIST This recruitment will be used to establish an eligible list for current and future vacancies. The eligible list will remain active until the list is exhausted or a new recruitment opens.
STATUS NOTIFICATIONS You will be notified by email during the process of this recruitment through GovernmentJobs.com. Please check your email spam/junk folders and accept emails ending with GovernmentJobs.com and occourts.org. If your information changes, please update your profile at
eVERIFY The Superior Court of California, County of Orange participates in the e-Verify program.
QUESTIONS? For questions regarding this recruitment, please contact Joseph Salafia at For general employment information, please click
An Equal Opportunity Employer
INSURANCE PLANS:
Employees have an option to enroll in one of five medical plans; three HMO's (Cigna Select, Cigna Choice, and Kaiser Choice) and two PPO's (Wellwise Choice or Sharewell Choice), both administered by Blue Shield. The employee contributions toward the HMO or PPO insurance vary based on plan, coverage level and participation in the annual wellness credit program. To view health plan rates and summaries of benefits and coverage, click
Various non-medical benefits (dental, vision, life insurance, accidental death and dismemberment insurance, short-term disability (STD) insurance) are available and are administered by the Orange County Employees Association (OCEA).
HEALTH REIMBURSEMENT ARRANGEMENT:
The Court will contribute $60.00 per pay period into individual employee Health Reimbursement Arrangement (HRA) accounts for eligible full-time employees ($30 per pay period for part-time). This Court contribution will increase 2.5% annually each first full pay period in July, beginning July 2024.
LONG-TERM CARE:
CalPERS Long-Term Care coverage is available to current and former California public employees, retirees, their spouses, parents, parents-in-law, children, siblings (including stepbrothers and stepsisters), grandparents, grandchildren, nieces, nephews, aunts, uncles, sons-in-law, daughters-in-law between the ages of 18 and 79 when they apply. Eligible family members may apply even if the public employee or retiree who makes them eligible does not apply or is not approved for coverage. NOTICE: CalPERS has temporarily suspended open enrollment for the Long-Term Care Program due to current uncertainty in the long-term care market. Therefore, until further notice, CalPERS will no longer accept new applications for coverage at this time.
RETIREMENT:
Defined Benefit, fully qualified plan based on the County Employees Retirement Law of 1937 (Government Code Section 31450 et. al.). Employee and Court contributions are based on several variables including age, hire date, and salary. The plan is administered by an independent agency, Orange County Employees Retirement System (OCERS), and has reciprocity with various California systems. Currently, eligible new employees hired on or after January 1, 2013, will be enrolled in a defined benefit retirement plan referred to as Plan U (2.5% at 67 formula). *If you were employed by an OCERS employer or reciprocal agency prior to January 1, 2013, you have less than a six-month break in service, and reciprocity is established, you may be eligible to select from two other retirement pension formula options (Plan J or Plan P). See website for more information.
DEFERRED COMPENSATION:
Optional deferred compensation 457 & Roth 457 Deferred Contribution Plans are available.
VACATION ACCRUAL:
New full-time employees earn 80 hours of vacation after the employee has accumulated 2,080 regularly scheduled paid hours (after approximately 1 year of service). Following the first year, vacation is accrued as follows: 1-3 years, 80 hours per year; 4-9 years, 120 hours per year; 10-19 years, 160 hours per year; 20 or more year, 200 hours per year. Maximum accrual of hours: 0-9 years; 240 hours; 10 or more years, 320 hours. Part-time employees accrue vacation on a prorated basis.
HOLIDAYS:
14 paid holidays per year.
SICK LEAVE:
0-3 years accrue 72 hours of sick time per year as full-time employees. After 3 years, full-time employees accrue 96 hours per year. Part-time employees accrue sick leave on a prorated basis. Unlimited accrual. Some sick leave maybe converted to cash or vacation time
COMP TIME:
All employees receive compensatory time every March. Full-time employees receive 4 hours and part-time employees receive 2 hours.
BEREAVEMENT LEAVE:
5 days of paid leave per qualifying instance.
UNEMPLOYMENT INSURANCE:
Court pays into county administered insurance fund.
OVERTIME:
In addition to legally required overtime, the Court pays overtime to represented, FLSA-exempt employees for work ordered and performed in excess of 40 hours per week. Represented Court Technology employees who are FLSA-exempt earn overtime for work ordered and performed in excess of 80 hours per pay period.
WORKERS' COMPENSATION:
Administered by the Judicial Council's, third party administrator.
EDUCATION REIMBURSEMENT:
Court reimburses up to $3,500 per year of tuition for approved, necessary courses, subject to availability of funds.
FEDERAL STUDENT LOAN REPAYMENT AND FORGIVENESS PROGRAMS:
Employees of the Court may be eligible for Federal Student Loan Repayment and Loan Forgiveness Programs.
BILINGUAL PAY:
Available at additional $0.58/hour for selected classes in selected positions.
EXCEPTIONAL BILINGUAL PAY:
Available for specific classes at a rate of $1.15/hour in selected positions.
EMPLOYEE ASSISTANCE PROGRAM (EAP):
Court offers EAP confidential services to assist employees with marital, family, emotional, legal, financial, and chemical dependency problems. This service is offered 24 hours a day, 7 days a week.
DISCOUNT PROGRAMS:
There are numerous discount programs available to Court employees. These include, but are not limited to discounts on hearing aids, pet insurance, local attractions, technology products, wellness services and gym memberships.
ONLINE PRIVACY BENEFIT:
Employees may elect to enroll in a voluntary online privacy protection plan provided by IronWall360. This benefit helps protect employee's online privacy by searching the Internet and locating any personal information and making sure it is removed.
Provisions are subject to terms:
01
INSTRUCTIONS : The information you provide on this questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the selection process and may also be used in a competitive evaluation of qualifications. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A".
Statements such as "see application" or "see résumé" will not be accepted in lieu of a response.
All employers referenced on this questionnaire must be listed on your application.Do you understand these instructions?
Yes No
02
RESIDENCY/WORK ELIGIBILITY REQUIREMENT: I understand that I may live outside of the State of California while participating in a recruitment process, and that if I am selected for this position, I must reside within the State to be eligible for Court employment. In addition, work performed while working for the Court, even remote work, must be done within the State of California. Please note the Orange County Superior Court does not sponsor work visas for applicants. Do you understand this requirement?
Yes No
03
I understand that a résumé
MAY NOT
be submitted in lieu of the employment application (or completion of the work history section of the application) or this supplemental questionnaire. A résumé may be submitted in addition to the employment application, but applicants are selected for testing and/or an interview based primarily on information supplied by the application and supplemental questionnaire.Do you understand the information given in these instructions?
Yes No
04
How many years of full-time experience do you have supporting end-users in the use and operation of computer hardware and software?
None Less than one (1) year At least one (1) year, but less than two (2) years Two (2) or more years
05
Describe your experience supporting, troubleshooting, and evaluating desktop computers and software in a client/server environment. Include the name of the employer(s), position(s) held and dates of employment for each job included. If you do not have experience in this area, please answer "N/A".
06
Do you have an Associate's degree or higher from an accredited trade or vocational school, or college or university in computer technology or a closely related technical field?
No, I do not have an Associate's degree or higher in one of the areas listed above. Yes, I have an Associate's degree or higher in computer technology or a closely related technical field listed above.
07
Education Verification: to receive education credit, a clear copy of your transcript must be attached with your application. Do you understand that if no transcripts are attached, you will not receive credit?
Yes No
08
List any technical certifications you have (e.g. A+ Certification, Microsoft, etc.) and the name of the institution you received the certificate from. If you do not have technical certifications, please answer "N/A".
09
Describe any hardware and software you are proficient in using. For example, PC, MAC, Audio Visual Equipment, printers, basic networking, etc. If you do not have experience in this area, please answer "N/A".
10
Describe any work experience in which you provided customer service to internal customers and include the length of time. If you do not have experience in this area, please answer "N/A".
11
Describe your experience providing remote technical support. If you do not have experience in this area, please answer "N/A".
Required Question