Supervisor, Customer Svc-Cash Support

Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the direction of the Director, Patient Accounts, supervises and coordinates hospital self-pay credit and collection, Free Care/MassHealth enrollment/approval, cash application/clerical support, and customer service functions. Supervises, trains, and educates staff and coordinates operations of the Customer Service and Cash Application/Clerical Support functions within a broad scope of established Department policies and procedures. Handles more complex issues, generally discussing questionable cases with Manager prior to taking action.

Location: West Center St, West Bridgewater, MA

Department: Revenue Cycle

This is a full-time 40 hour/week position.

Responsibilities:

• Supervises associates within a broad scope of established department policies/procedures.
• Discusses issues requiring change in policy/procedure with Manager prior to implementation.
• Provides technical guidance, education, and training to Department and other hospital staff performing self-pay credit and collections, Free Care/Mass Health screening and enrollment, and cash application functions.
• Reviews work for accuracy and provides necessary feedback and education to staff regarding performance issues noted.
• Responsible for staff performance evaluations, counseling and corrective action as necessary

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

Education/Experience/Licenses/Technical/Other:

1. Education: High school diploma or equivalent required. Bachelor's degree in Business Administration or equivalent education and experience preferred.
2. Experience (Type & Length): Requires three to five years' prior experience in hospital setting. Requires current working knowledge of third party payor requirements and contracts. Requires knowledge of State and Federal programs and regulations.
3. Certification/Licensure:
4. Software/Hardware: Accurate typing and a working knowledge of CRT and PC application required. Meditech billing system experience preferred.
5. Other: